FEATURED CUSTOMER STORY
LabCorp uses Pendo to identify onboarding friction and reduce ticket backlog by 99%
Pendo helps entire organizations understand what drives product success.
User Onboarding
Using in-app walkthroughs to onboard new users decreased support ticket volume by 60% and reduced churn by 7% for first month customers.
Personalized in-app user onboarding saves BombBomb over 300 customer success hours without losing the ‘white glove’ experience
“When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allowed us to provide this new level of consistency.”
Amanda Bridge | UX Content Writer 
Customer Retention
Cision Trendkite doubled NPS survey response rates moving from email to in-app delivery
99% of surveyed customers are likely to recommend Pendo.
Source: TechValidate
Feature Adoption
“One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%.”
Sam Robinson | Product Manager 
Account Expansion
“Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process.”
Norm Robinson | Knowledge Development Manager 
Product Planning
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