CUSTOMER STORIES

Pendo helps drive product success

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Featured Stories

Onboarding using Pendo surpassed expectations, helping RE/MAX reach agents in 325 cities in the first 90 days.

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WebPT launches telehealth product in a quarter of the time with Pendo.

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IHS Markit rolled out a new user interface and identified under-used parts of the platform to decommission.

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Verizon Connect creates a personalized, automated product demo with Pendo guides.

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Demand for Coursera content spiked during COVID-19. Pendo helped them scale their onboarding processes to meet it.

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How Mimecast drove ‘double-digit’ engagement and product-led growth with Pendo.

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User Onboarding

With usage being pushed to unprecedented heights, Pendo is helping Firefly Learning absorb a massive influx.

Using in-app walkthroughs to onboard new users decreased support ticket volume by 60% and reduced churn by 7% for first month customers.

Q2 is using Pendo to help community financial institutions navigate regulatory changes during COVID-19.

Amanda Bridge, UX Content Writer, Procore

“When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allowed us to provide this new level of consistency.”

Amanda Bridge | UX Content Writer Procore logo

Customer Retention

Cisco Cloudlock used notifications to increase NPS scores by 20%.

Pendo helped Oranj pinpoint a source of user churn and quickly correct it.

Cision Trendkite doubled NPS survey response rates moving from email to in-app delivery

TechValidate 99%

99% of surveyed customers are likely to recommend Pendo.

Validated Source: TechValidate

Feature Adoption

Unexpected surprises: How OpenTable uses Pendo guides

Test, learn, repeat: Marketo’s successful guide launch

Using Pendo for mobile onboarding, Restaurant365 drives 95% of users to adopt new restaurant scheduling app.

Sam Robinson, Product Manager, Dispatch

“One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%.”

Sam Robinson | Product Manager Dispatch logo

Account Expansion

How Mimecast drove ‘double-digit’ engagement and product-led growth with Pendo

Infor makes data-driven product decisions with Pendo

Citrix increased trial conversions by 10% through targeted onboarding

“Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process.”

Norm Robinson | Knowledge Development Manager Catchpoint logo

Product Planning

How OneBridge Solutions used Pendo Feedback to create the best possible product

WebPT launches telehealth product in a quarter of the time with Pendo.

How the Black Diamond Wealth Platform uses Pendo Feedback to power a community of product feedback

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