IN-APP SUPPORT

Alleviate confusion for stuck users, in-app

Support your team when and where they need it

Reduce IT support requests

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Communicate change more effectively

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Build employee proficiency and reinforce critical workflows

Pendo Digital Adoption In-App Support Role Specific Tooltip

Reduce IT support requests

Provide guidance when and where your users need it–in the application–without the need to rely on your support team. Walk users through complex processes and give them the confidence to successfully complete them.

Communicate change more effectively

Help employees navigate change in processes or systems with a variety of tips, resources, and walkthroughs that are always available. Instantly push information to anyone using the application, or segment your teams so that everyone gets only the most relevant message.

Pendo In-App Support Order Form Update
In-App Support Onboarding Guide

Build employee proficiency and reinforce critical workflows

Analyze how different user groups are navigating key software and drive value faster with optimized step-by-step guidance. Empower users to explore new features and deepen their usage.

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“Every time we had a change with our technology it was a communications nightmare to get that information out to our membership. Now it’s available as soon as it happens, inside the app, and our users are informed.”

Jason Romig
VP of Product Development and Support