IN-APP SUPPORT

Alleviate confusion for stuck users, in-app

Support your users when and where they need it

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Deflect support tickets and reduce costs

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Increase customer satisfaction with self-service resources

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Build user proficiency and reinforce critical workflows

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Deflect support tickets and reduce costs

Identify features and pages that cause confusion, and walk users through the tricky parts of your application to course-correct without involving customer support.

Increase customer satisfaction with self-service resources

Get users to the information they need fast. Provide a variety of tips, resources, and walkthroughs that give your customers help on-demand while they’re using your application.

Pendo In-app support resource center
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Build user proficiency and reinforce critical workflows

Analyze how different user groups are navigating your product and drive value faster with optimized step-by-step guidance. Give users the confidence to explore new features and deepen their usage.

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“The guides have helped to explain some of the things in our product that aren’t immediately clear. With the extra guidance, the number of support questions we got dropped by at least 50%.”

Bradley Lafave
Product Marketing Manager, WebPT