It’s tempting to believe in the archetype of a visionary, larger-than-life product leader who knows what their customers want even more so than the customers themselves. But on a day-to-day basis, the function is more about building bridges than commanding stages. I recently spoke with Matt LeMay, who wrote Product Management in Practice, and he... Read more »

Customer Teams How Customer Success Can Make the Most Out of Product Feedback

While product feedback is often seen as the domain of product management, customer success teams have a huge part of play in understanding needs and requests from the customer base. Success managers speak to customers on a daily basis – it’s their job – and so they hear firsthand where the product is falling short,... Read more »

Using Pendo Five Questions with Fusion Web Clinic

Five Questions with Emily Hardin, Director of Product at Fusion Web Clinic. 1. What challenges or business needs initially led you to consider Pendo? Initially, we were just looking for an NPS solution. We were just about to launch a rewrite of our software, and we needed to get a baseline value so we... Read more »

Pendo Community Pendo Ranks #73 on 2019 Inc. 5000 List, More Than Doubles Revenue in Second Quarter

Pendo is proud to share that we’ve made the Inc. 5000 list in the first year we qualified, ranking #73 fastest-growing company in the U.S. and 11th among software companies. Co-founder and CEO Todd Olson also shared thoughts with Inc. on what it takes to grow so quickly and how we keep up that momentum.... Read more »