Starting a product operations team: The first 4 steps

It’s no secret that the restaurant industry took a serious hit when the COVID-19 pandemic hit. Widespread lockdowns closed some restaurants and severely limited the way others operate. Industry-wide, sales dropped 75% over just 10 days in late March.  For restaurant management and point-of-sale platform Toast, seeing restaurants survive the pandemic means everything, and the... Read more »

With the notion that it’s more efficient to retain an existing customer than to acquire a new one looming, many companies are looking inward to focus on their current customer base. This means both ensuring you’re supporting customers in ways that drive long-term retention and taking opportunities to provide them with even more value from... Read more »

We are living in a world that is going through a massive transformation. Dealing with a health crisis, WFH with kids, the stress of an economic downturn — it all weighs on us. What we don’t need at this time is more annoyance. As builders of software and digital experiences, we try to address these... Read more »

This is part of a series of posts on the impact of the COVID-19 crisis on software product usage across 40+ industries and sub-industries, based on an analysis of anonymized product usage data across Pendo customers. Pendo updates the data weekly, with fresh analysis on emerging trends. I’d like to thank Alex Rosenbower on our... Read more »