Starting a product operations team: The first 4 steps

If you’ve been working under a hypergrowth environment for the past 18 months, it should be clear by now that the last three have changed everything. To succeed in this new landscape, SaaS companies will need to pivot or re-prioritize, re-focusing on retention, expansion, and keeping their customers happy. That means some of the past... Read more »

If you’ve brought Pendo into your company, you know the benefits to expect: improved product adoption, customer retention and user onboarding, lower support ticket volume, faster innovation. But how do you get the rest of your organization moving toward those outcomes? When the marketing team at InVision implemented Pendo, they got a little meta, using... Read more »

You’ve heard it before: First impressions matter. Having a robust onboarding process in place is a critical element when that first impression is your best chance to show a user the true value of your product and turn them into long term customers. In a recent webinar, “How Pendo Allows Verizon Connect to Maximize the... Read more »

This blog post is part of a broader series analyzing the impact the COVID-19 crisis is having on software product usage across 40+ industries and sub-industries. For additional insights and analysis from our data science team, check out our previous posts in the series: 75% of software companies see minimal change to product usage during... Read more »