What is onboarding (and why your product’s success depends on it)?

Think about the last time you downloaded a new app, or had to log into a new piece of software for work. Were you left to figure it out on your own? Or did you immediately receive an email explaining the best features to try first? Or, better still, maybe as soon as you logged... Read more »

When I started at Pendo as a customer success manager (CSM) in 2016, we had one product manager (if you didn’t count our CEO, Todd). It was easy to sit with or message our product manager to explain a customer issue, and this accessibility led to many of our product’s current features. In reality, most... Read more »

When product ops is an established function, they’re responsible for generating insights to inform product strategy and advise decision makers. But as we’ve researched the role more, we’ve found that product ops is also often tasked with connecting the product to a company’s top and bottom lines. It’s easier said than done, of course, but... Read more »

As COVID-19 continues its spread across the globe, the health and safety of our employees, partners and customers is our primary responsibility. We wanted to take this opportunity to outline some of the steps we’re taking to promote the wellbeing of our employees while maintaining business continuity for our customers, living our core value: a... Read more »