Why Measurement Can’t Live in a Vacuum: Introducing Product Performance Benchmarks

Measurement is ingrained in a product person’s job. From product usage, to customer feedback, to NPS — data is more available to a product manager than ever before. As a result, PMs are expected to quantify the product experience.  But as much as the ability (and urgency) to measure product performance has become commonplace, knowing... Read more »

More and more, customer success teams have found innovative ways to let their product facilitate important customer milestones. Onboarding a new customer, providing opportunities for renewal, or pointing out new functionality can now occur without customers leaving the application. While in-app engagement is a great way to educate and assist customers, the rise of product... Read more »

Five questions with Andrina Kelly, management consultant, UX & Amanda Sandbeck, manager, UX research at Jamf   1. What challenges or business needs initially led you to consider Pendo? We needed better insights into how our users were engaging with our products and wanted the ability to guide our users through our software. We also... Read more »

In the early days of Pendo, our founders established “maniacal focus on the customer” as a core value. A key way we live that out is by maniacally listening to customers.  With in-app surveys and polls and the new Pendo Feedback, we have a lot of built-in mechanisms to learn what our customers think, want,... Read more »