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Product Teams Product ops by the numbers: A breakdown of a role on the rise

Ever since we began exploring the rise in product operations (product ops), we’ve been hearing stories about how the function has revolutionized product teams. And it’s not just the Baader-Meinhof Phenomenon (aka recency bias) at work here. We’ve opened the door to a new conversation, and product leaders are marching through with passionate stories all... Read more »

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Customer Teams 4 ways successful customer success and product teams collaborate

When I started at Pendo as a customer success manager (CSM) in 2016, we had one product manager (if you didn’t count our CEO, Todd). It was easy to sit with or message our product manager to explain a customer issue, and this accessibility led to many of our product’s current features. In reality, most... Read more »

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Using Pendo Target, iterate, analyze, repeat: How product ops can use Pendo to optimize product releases

When product ops is an established function, they’re responsible for generating insights to inform product strategy and advise decision makers. But as we’ve researched the role more, we’ve found that product ops is also often tasked with connecting the product to a company’s top and bottom lines. It’s easier said than done, of course, but... Read more »

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Pendo Community Pendo fuels fast communication, iteration for cannabis tech innovator Flowhub

The product team at Flowhub gives an inside look at the fast-moving cannabis tech industry, and the role Pendo plays in helping the company innovate fast, drive adoption, and keep its dispensary customers informed of rapidly-changing compliance requirements. Check out this Q&A with Flowhub Product Manager Nico Lewis. You recently raised a pretty major round... Read more »

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