Onboarding software for customer experiences
A user onboarding tool to accelerate digital adoption
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When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. Pendo has allowed us to provide this new level of consistency.
Amanda Bridge, UX Content Writer -
Our [team] hasn’t really taught 22,000 people how to use [the R365 application]. The guides from Pendo and intuitiveness of the app were enough to get 95% of these restaurant-level employees to use it fairly quickly.
Joe Hannon, Product Manager -
We went from a small number of customers to a very, very large number of customers within the space of a few months. We relied heavily on Pendo, both to show them how to use the product and to market our online webinars.
Terri Czerwinski, Product Manager
Improve employee or customer onboarding
82%
Easy onboarding for you, and your customers
Check out user onboarding success stories from Pendo customers
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User Onboarding FAQs
By guiding users through critical first steps and ensuring they experience success early, Pendo helps reduce frustration and drive engagement. This reduces churn, as users who understand the platform’s value are more likely to stick around.
Pendo provides startups with tools to design personalized, in-app onboarding experiences that guide new users through key features and workflows. With guides, product analytics, and feedback capture, startups can ensure users quickly reach their “aha!” moments, leading to higher engagement and retention rates.
Pendo ensures compliance and efficiency by delivering precise onboarding steps tailored to specific roles and tasks. For instance, a financial services tool could guide users through secure document management while ensuring best practices are followed.
Absolutely. With Pendo, you can embed video tutorials directly into guides so users can learn while they work.
Pendo streamlines the onboarding process by offering In-app Guides that walk users through essential tasks, such as setting up profiles, navigating dashboards, and understanding workflows. For example, a financial services platform could use Pendo to guide advisors in-app through the steps needed to configure their client management tools effectively.
With Pendo, you can make sure users stay on the happy path by integrating reminders, personalized learning paths, and tooltips at key moments. For instance, a SaaS company might use Pendo to give users an in-app checklist that nudges them to complete crucial onboarding tasks, speeding up time to value and preventing churn.
