How I Pendo

We asked our customers, “How do you Pendo?” And the responses we got were pretty amazing. This curated collection features some of the most creative, impactful, and innovative ways people are using Pendo today. We hope their stories will inspire you to Pendo your next project or initiative.

Featured story
Product-led growth
Making a culture of feedback the law of the land
Product Legal Services FeedbackRoadmappingSupport Ticket Deflection

Learn how Filevine used Pendo Feedback to collect user feedback at scale, improve operational efficiencies, and foster a product-led culture

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Featured story
Customer experience
Democratizing data, one new user at a time
Customer Success Information Services Customer EnablementIn-app GuidesOnboarding

See how Looker used Pendo to onboard new users within the product, boosting their engagement while helping them realize the full value of the platform

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Featured story
Customer experience
Understanding the user paths most traveled
Product Financial Services AnalyticsFeature LaunchPaths

See how Global Payments used Pendo data to understand user journeys for their latest feature and inform future development efforts

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Adoption

Stories from customers who’ve used Pendo to launch new offerings, drive utilization of their products, and get their users excited for new features

RingCentral
Helping users help themselves
Marketing Cloud Computing
Truckstop.com
Delighting customers for the long haul
Product Operations Shipping
Design Pickle
Adding urgency to drive adoption
Product Marketing Creative Services
To me, “Pendo’ing it” means that I’m empowered to go in and make positive changes for our users on my own, without needing to involve the development team. Now we always say, “We’ll fix it with Pendo,” because it allows us to create value for our users on our own as product people.

From: “Building a better publication process”

Lisa Gervais

Senior user engagement specialist | Elsevier

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Product-led growth

Stories from customers who’ve used Pendo to expand their product’s potential, reach the right users at the right time, and act quickly to move the needle
Citrix
Personalizing free trials from the very first login
Marketing Cloud Computing
Thomson Reuters
Staying a step ahead of the search box
Product Information Services
PetDesk
Focusing on feedback to inspire internal teams
Customer Success Veterinary Services
Pendo’ing it means ‘let's go, let's test it, let's get it out there.’ Let's do a pulse check and talk to our users immediately or change their behavior quickly without having to go through the normal agile engineering process.

From: “Skipping the (engineering) line to run faster”

Amber Britton

Senior product manager | SecurityScorecard

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Customer experience

Stories from customers who’ve used Pendo to tailor their onboarding motions, delight their users, and create more immersive product experiences
PAR
Showcasing the full menu of product features
Customer Success Restaurant Management
Splash
Getting personal with onboarding
Product Marketing Sales / Marketing Technology
Sabienzia
Reducing complexity by demonstrating value
Product Contact Centers
We equate Pendo’ing with driving business decisions. We no longer have to rely on gut instinct, and we can use Pendo data to answer a lot of key questions about our users.

From: “Understanding the user paths most traveled”

Chad Parker

Manager of product ownership | Global Payments

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Show us (or let us show you) how to Pendo

Have you used Pendo to solve a unique challenge? We’d love to hear your story. Or ready to Pendo it yourself? Request a free demo and find out what’s possible.

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