How I Pendo

We asked our customers, “How do you Pendo?” And the responses we got were pretty amazing. This curated collection features some of the most creative, impactful, and innovative ways people are using Pendo today. We hope their stories will inspire you to Pendo your next project or initiative.

Featured story
Customer experience
Making in-app education the name of the game
Enablement Human Resources AnalyticsIn-app GuidesSegmentation

Learn how Namely is leveraging Pendo’s in-app guides to deliver education and support right when and where users need it—and driving down support ticket volumes

Read this story
Featured story
Product-led growth
Giving a beloved mobile app a new lease on life
Product Financial Services AnalyticsIn-app GuidesMobile

See how Heartland School Solutions used Pendo for Mobile to transform their app store ratings and deliver an improved mobile user experience

Read this story
Featured story
Customer experience
Taking stock of user behaviors to improve in-app engagement
Product Inventory Management AnalyticsIn-app GuidesSegmentation

See how SkuVault expanded from Analytics to the complete Pendo platform to drive data-driven decisions, increase engagement, and reduce support tickets

Read this story

Adoption

Stories from customers who’ve used Pendo to launch new offerings, drive utilization of their products, and get their users excited for new features

Okta
Empowering users with the option to self-serve
Growth Identity Management
Truckstop.com
Delighting customers for the long haul
Product Operations Shipping
Design Pickle
Adding urgency to drive adoption
Product Marketing Creative Services
Pendo has been a huge win for us in this time when every dollar counts and efficiency is super important. It’s made collaboration more grounded in tangible objectives and results, and it provides metrics that define what ‘better’ really means.

From: “Becoming data-driven to deliver better onboarding”

Gustaf Jungnelius

Senior manager of product operations and performance | Scrive

Read this story

Product-led growth

Stories from customers who’ve used Pendo to expand their product’s potential, reach the right users at the right time, and act quickly to move the needle
TraceGains
Shipping better user experiences with analytics and in-app guides
Product Supply Chain Management
Citrix
Personalizing free trials from the very first login
Marketing Cloud Computing
Thomson Reuters
Staying a step ahead of the search box
Product Information Services
To me, “Pendo’ing” something means I’m digging in to try to understand what our users are doing or what's happening—I’m uncovering a mystery or inputting information so that I can solve future mysteries.

From: “Making a culture of feedback the law of the land”

Mary Lyon

Director, product feedback | Filevine

Read this story

Customer experience

Stories from customers who’ve used Pendo to tailor their onboarding motions, delight their users, and create more immersive product experiences
CyCognito
Stopping security vulnerabilities dead in their tracks
Product Cybersecurity
Foreground
Centralizing data to fuel customer centricity
Product Photography
Zonar Systems
Using in-app outreach to generate more and better feedback
Product Transportation Services
We equate Pendo’ing with driving business decisions. We no longer have to rely on gut instinct, and we can use Pendo data to answer a lot of key questions about our users.

From: “Understanding the user paths most traveled”

Chad Parker

Manager of product ownership | Global Payments

Read this story

Show us (or let us show you) how to Pendo

Have you used Pendo to solve a unique challenge? We’d love to hear your story. Or ready to Pendo it yourself? Request a free demo and find out what’s possible.

Submit my story Request a demo