How I Pendo

We asked our customers, “How do you Pendo?” And the responses we got were pretty amazing. This curated collection features some of the most creative, impactful, and innovative ways people are using Pendo today. We hope their stories will inspire you to Pendo your next project or initiative.

Featured story
Product-led growth
Making a culture of feedback the law of the land
Product Legal Services FeedbackRoadmappingSupport Ticket Deflection

Learn how Filevine used Pendo Feedback to collect user feedback at scale, improve operational efficiencies, and foster a product-led culture

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Featured story
Customer experience
Democratizing data, one new user at a time
Customer Success Information Services Customer EnablementIn-app GuidesOnboarding

See how Looker used Pendo to onboard new users within the product, boosting their engagement while helping them realize the full value of the platform

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Featured story
Customer experience
Using in-app outreach to generate more and better feedback
Product Transportation Services FeedbackIn-app GuidesSegmentation

Learn how Zonar used Pendo to improve the quality and quantity of its customer interviews with segmented in-app guides

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Stories from customers who’ve used Pendo to launch new offerings, drive utilization of their products, and get their users excited for new features

Becoming data-driven to deliver better onboarding
Product Operations Automation
Delighting customers for the long haul
Product Operations Shipping
Design Pickle
Adding urgency to drive adoption
Product Marketing Creative Services
To me, “Pendo’ing it” means that I’m empowered to go in and make positive changes for our users on my own, without needing to involve the development team. Now we always say, “We’ll fix it with Pendo,” because it allows us to create value for our users on our own as product people.

From: “Building a better publication process

Lisa Gervais

Senior user engagement specialist | Elsevier

Product-led growth

Stories from customers who’ve used Pendo to expand their product’s potential, reach the right users at the right time, and act quickly to move the needle

Thomson Reuters
Staying a step ahead of the search box
Product Information Services
Focusing on feedback to inspire internal teams
Customer Success Veterinary Services
Pendo’ing it means ‘let's go, let's test it, let's get it out there.’ Let's do a pulse check and talk to our users immediately or change their behavior quickly without having to go through the normal agile engineering process.

From: “Skipping the (engineering) line to run faster

Amber Britton

Senior product manager | SecurityScorecard

Customer experience

Stories from customers who’ve used Pendo to tailor their onboarding motions, delight their users, and create more immersive product experiences

Zonar Systems
Using in-app outreach to generate more and better feedback
Product Transportation Services
Centralizing data to fuel customer centricity
Product Photography
Streamlining self-service in just a few clicks
Customer Success Financial Services
We equate Pendo’ing with driving business decisions. We no longer have to rely on gut instinct, and we can use Pendo data to answer a lot of key questions about our users.

From: “Understanding the user paths most traveled

Chad Parker

Manager of product ownership | Global Payments

Show us (or let us show you) how to Pendo

Have you used Pendo to solve a unique challenge? We’d love to hear your story. Or ready to Pendo it yourself? Request a free demo and find out what’s possible.

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