Guide and educate users at scale
Measure and optimize
Build tailored in-app guidance that inspires your users
Our onboarding guides not only helped increase engagement with our messaging, we've also seen a 60% increase in trial conversions. Personalized guides help users achieve the goals they created their account for in the first place.Drew Grantham, In-Product Marketing Specialist
Email wasn’t working, and obviously we don’t have the bandwidth to call all of our customers to tell them about updates . . . Pendo In-app Guides allow us to coach our customers on how to use a feature, tell them when updates are coming, or make them aware of any issues that could affect their business.Benny Estes, Director of Product Management
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Frequently asked questions
Yes. Segmentation in Pendo, powered by analytics and metadata, allows you to target guides at the user or account level. Learn more about segmentation for employee-facing applications here.
Yes, we’ve worked with our user community to document some of the most important tips and tricks for creating impactful guides on this page.
Yes. With Adopt Studio, our employee-facing solution, you can create, launch, and track guide completion—within and across applications.
Yes. Pendo has invested heavily in features that make it easy to manage guides at scale. These tools include features like categories, throttling, conversions, and governance.
Analytics are the best way to start. Guides should solve a specific business problem—for example, if you’re trying to drive feature adoption, you need to know what features are underutilized. Starting with analytics helps you define the right problem to solve. Learn more about the power of starting with analytics for digital adoption here.