Web accessibility

What we're doing to make product experiences more accessible.


Committed to accessibility

Pendo Guides and Resource Center align with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. We’ve prioritized investing in our Guides and Resource Center for the web so that our customers are able to make their end users’ experiences within their products more accessible.

Building and designing accessible guides is more of an art than a science, so our approach is to give our customers helpful tools that can be used to make the guides they create more accessible.

Read more about Pendo’s commitment to web accessibility here.

Guide accessibility

What accessibility tools does Pendo provide for our customers? Read more about Pendo’s specific Guide Accessibility features here.
Screen Readers
Semantic HTML: Organizes headers and paragraph elements to be displayed or read in order by assistive technologies.

ARIA Labels: Text labels so a screen reader can tell the users what they're looking at (images, buttons).
Keyboard Access
Keyboard navigation: Letting users navigate through a guide without clicking or touching a screen.

Text zoom: Scaling content as the user zooms in up to 200%.

Accessibility resources

Looking for a deeper dive into Pendo’s accessibility resources? Download our VPAT, or visit our help center for a detailed overview of our guide accessibility features.

2022 VPAT Compliance Certification →

2023 VPAT Compliance Certification – Android | iOS →

Guide accessibility features overview →


Pendo is committed to supporting our customers with the power of accessible in-app communication.

For best practices of building accessible in-app Guides, read this blog →