FEEDBACK

Complete demand intelligence for your product

Build what your highest-value customers want most

Capture and prioritize customer feature requests at scale

Get a clear signal about where to optimize your product and user experience for each segment. Quantify revenue opportunities to take the guesswork out of product planning and prioritization.

“I love that members are asked: ‘Here are 50 great ideas, which ones mean the most to you?’ It communicates the idea that we can't do everything, but they can help us decide what they want most.”

Align demand to business priorities and resources to demand

Identify common requests and group feedback by feature, customer type, or user cohort. Share reports to facilitate agreement on priorities and more efficiently allocate developer and designer hours.

Inform customers of which requests you’re acting on next

Ensure customers know their feedback was heard. Keep them in the loop about which requests were delivered, and which are in-progress or planned.

“Customers are happier now that communication is automated. They now know that we are listening to what they have to say, and that their opinion is valued.”