App Onboarding

The Importance of Mobile First Impression

The post-download period is the most crucial in an app’s lifecycle — after the first day, retention rates drop precipitously. The first time users open your app is therefore absolutely critical — you want to immediately:

  • Highlight the most valuable features
  • Quickly explain how the app works
  • Give users a reason to come back

Learn how app personalization can increase loyalty

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A Toolbox for Better Onboarding

Pendo lets you approach app onboarding in a variety of ways, depending on your app and what you can identify as the most urgent need of first-time users. Whatever method you choose, with Pendo you can build the ideal onboarding experience and launch it into your existing apps without heavy lifting from developers or app store approvals.

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App Walkthroughs

Walkthroughs are a staple of app onboarding; from a UX perspective, users are accustomed to them, and they can serve as an informative gateway for new users who don’t know much about your app. With Pendo, you can build a carousel of screens using templates or with your own design.

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Tooltips

With Pendo, you can build tooltips that highlight particular elements in your app without coding. Our unique technology reads your entire app and understands every building block, so that you can attach tooltips to any button or component in your app.

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Video Messages

The first time a user opens your app they’re standing in front of the display window. Your job? Make them want to step in. A great way to entice users to keep exploring the app is with a quick video message. You can walk them through the best your app has to offer in a friendly and visually appealing way.

Learn More About User Onboarding

Onboarding University

Learn more about user onboarding strategy, implementation, measurement, and best practices. Browse Pendo’s library of articles, papers, and hands-on ‘how-to’ guides.

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