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Onboarding
University

LESSON 1

Onboarding objectives and research

WHITEPAPER

5 Best Practices for Successful Onboarding

Learn 5 best practices that product teams can adopt today to improve their onboarding experience.

ARTICLE

4 Secrets to Smarter User Onboarding

Here are our top secrets to take into consideration when improving your onboarding experience.

WEBINAR

Reduce Churn Through Better Onboarding

Learn how to harness the power of branding and targeted user guidance to build exceptional onboarding.

ARTICLE

Best Practices for Pendo Guides

Ready to start building guides as a part of your user onboarding experience? Here are a few guidelines to get you off and running successfully.

ARTICLE

Service Design for Onboarding Part 1

Service design is a powerful way to reframe the challenge and engage the rest of your organization in delivering value to your customers.

ARTICLE

Service Design for Onboarding Part 2

Onboarding spans time and is a complex interaction. The second pard of this post covers the principles and practices of service design.

LESSON 2

Onboarding design and implementation

WHITEPAPER

Data-Driven User Guidance

In-app guides are a great way to educate users, but they aren’t perfect. They can be intrusive and negatively effect the customer experience.

ARTICLE

Target, Target, Target

Target, target, target! The difference in results between well and poorly executed in-app messaging efforts can be huge.

WEBINAR

How VTS Engages Users with In-App Messages

Josiah Wang discusses best practices for engaging, training, and helping users with in-app messages.

ARTICLE

Creating In-App Guides with Pendo

Guides are a great feature of Pendo which allow you to better onboard new users, highlight new users, and communicate general notifications.

ARTICLE

Onboarding Different Customer Types

For many teams, addressing onboarding at all is a great accomplishment.

ARTICLE

The Best In-App Guide is One That a User Never Sees

Based on user demographics, in-application behavior, and their responses to surveys…

LESSON 3

Onboarding measurement

WHITEPAPER

The Power of Effective User Onboarding

We asked 150 software companies about how they onboard new users into their applications…

ARTICLE

10 Ways to Measure User Onboarding Effectiveness

To think through onboarding measurement it’s helpful to break measures down into 3 specific tiers.

WEBINAR

Onboarding to Adoption

Eric Boduch, VP of Marketing at Pendo discusses the importance of continued user onboarding and reviews some tips and best practices to ensure that users at all levels are engaged.

ARTICLE

Using Pendo Guide Metrics

Learn how Pendo captures guide analytics and allows you to see how guides are driving feature usage.

ARTICLE

How Do Walkthroughs Perform?

We spend a lot of time looking at the usage of our product and analyzing the behavior of our users…

ARTICLE

Keep Your Onboarding Fresh

Whether you are new to managing the onboarding experience or wear it like an old hat, you know that onboarding needs to remain fresh and engaging—yet repeatable at the same time.

Want to learn how Pendo can help improve your onboarding?

Contact us for a custom demo.