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Onboarding
University

LESSON 1

The foundations of onboarding

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What is onboarding?

We break down what onboarding is and why it’s so critical to get your users to value quickly.

HOW-TO GUIDE

Getting started with in-app onboarding

A step-by-step guide to building an in-app onboarding program.

WEBINAR

Using in-app onboarding to impact your most important KPIs

Learn how to identify the steps your users need to take in their first 90 days, and how to guide them to success.

HOW-TO GUIDE

5 great examples of in-app onboarding

See how five companies are using Pendo to deliver effective in-app onboarding.

LESSON 2

Data-driven onboarding and personalization

HOW-TO GUIDE

Building a data-informed onboarding experience

Learn how to analyze product data to understand which features are most likely to lead to positive customer outcomes.

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Why you should be focusing on your product’s ten core features

Your product’s Core Events are key to improving adoption during onboarding.

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How to design more effective onboarding with Core Events

Learn how to identify your product’s Core Events and use them to optimize onboarding.

HOW-TO GUIDE

Personalizing product onboarding at scale

Follow these steps to create more personalized and effective onboarding experiences at scale.

LESSON 3

Onboarding measurement and iteration

HOW-TO GUIDE

Measuring onboarding effectiveness

Use product data to better understand what’s driving success in your onboarding experience (and what isn’t).

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Why you should build user onboarding for these 3 phases

Think of onboarding as an entire cycle, and build experiences for these three key phases of the user journey.

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How to save stuck customers via re-onboarding

Here are five tips for re-onboarding customers onto your product to drive engagement and long-term retention.

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How to create in-app onboarding to delight your mobile users

Contextual onboarding is key to a great mobile user experience. Get tips for creating in-app guides for your mobile app.

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How Verizon Connect uses Pendo onboarding to guide customers to value

The team developed an in-app onboarding process to make sure users see the full value of their product as soon as possible.

Want to learn how Pendo can help you optimize onboarding?

See for yourself with a self-guided tour of the product.