LESSON 1 Onboarding objectives and research
5 Best Practices for Successful Onboarding
Learn 5 best practices that product teams can adopt today to improve their onboarding experience.
4 Secrets to Smarter User Onboarding
Here are our top secrets to take into consideration when improving your onboarding experience.
Reduce Churn Through Better Onboarding
Learn how to harness the power of branding and targeted user guidance to build exceptional onboarding.
Best Practices for Pendo Guides
Ready to start building guides as a part of your user onboarding experience? Here are a few guidelines to get you off and running successfully.
Service Design for Onboarding Part 1
Service design is a powerful way to reframe the challenge and engage the rest of your organization in delivering value to your customers.
Service Design for Onboarding Part 2
Onboarding spans time and is a complex interaction. The second pard of this post covers the principles and practices of service design.
LESSON 2 Onboarding design and implementation
Data-Driven User Guidance
In-app guides are a great way to educate users, but they aren’t perfect. They can be intrusive and negatively effect the customer experience.
Target, Target, Target
Target, target, target! The difference in results between well and poorly executed in-app messaging efforts can be huge.
How VTS Engages Users with In-App Messages
Josiah Wang discusses best practices for engaging, training, and helping users with in-app messages.
Creating In-App Guides with Pendo
Guides are a great feature of Pendo which allow you to better onboard new users, highlight new users, and communicate general notifications.
Onboarding Different Customer Types
For many teams, addressing onboarding at all is a great accomplishment.
The Best In-App Guide is One That a User Never Sees
Based on user demographics, in-application behavior, and their responses to surveys…
LESSON 3 Onboarding measurement
The Power of Effective User Onboarding
We asked 150 software companies about how they onboard new users into their applications…
10 Ways to Measure User Onboarding Effectiveness
To think through onboarding measurement it’s helpful to break measures down into 3 specific tiers.
Onboarding to Adoption
Eric Boduch, VP of Marketing at Pendo discusses the importance of continued user onboarding and reviews some tips and best practices to ensure that users at all levels are engaged.
Using Pendo Guide Metrics
Learn how Pendo captures guide analytics and allows you to see how guides are driving feature usage.
How Do Walkthroughs Perform?
We spend a lot of time looking at the usage of our product and analyzing the behavior of our users…
Keep Your Onboarding Fresh
Whether you are new to managing the onboarding experience or wear it like an old hat, you know that onboarding needs to remain fresh and engaging—yet repeatable at the same time.
Want to learn how Pendo can help improve your onboarding?
Contact us for a custom demo.
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