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ProductCraft 
CUSTOMER RETENTION
Customer loyalty decoded
Take a more proactive, data-driven approach to customer retention
Know what matters most to customers
Identify the leading indicators of customer churn
Preempt customer frustration and confusion
Know what matters most to customers
Get a more accurate pulse of customer satisfaction by overlaying survey responses with usage behavior. Pinpoint exactly what keeps users coming back and what drives them away.
“Pendo has helped us to make better investments in our customer success by identifying the features and functions we believe can help specific customers with their needs, and to engage more knowledgeably with customers on their usage patterns and levels of engagement.”
Identify the leading indicators of customer churn
Identify which features and pages are used by your most successful customers, then apply those patterns to new features and experiences
“Pendo has transformed the way we think about customer adoption and retention.”
Nick Schwartz, Senior Director, Managed Services
Preempt customer frustration and confusion
Observe trends and collect feedback to identify customer pain. Head off churn risk with targeted guides that help users overcome their challenges.
After implementing Pendo, 77% of customers saw up to a 10% reduction in churn.
Source: TechValidate
“Being able to communicate with our customers in-app without dev intervention has propelled our customer success organization to a much more effective place. Having detailed, segmented, and retroactive usage data has given us insights that we simply didn’t have before using Pendo.”
Ashley McIlwain | Customer Success, 
