Successful products attract and retain successful customers

Pendo helps customer success professionals analyze customer usage and scale personalized outreach to improve onboarding and reduce the risk of churn

Customer success insights from our blog

User Onboarding - The Real Story

Who should own onboarding? How much of your resources should you dedicate? Does better onboarding really drive business outcomes? To find out, we surveyed 150 product management and customer success professionals about their onboarding practices.

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6 Takeaways from 6 Months of NPS

Surprise; gone are the days of collecting 90% of your customer’s lifetime value on Day 1. Consumers today have many alternative product choices. Monitoring product usage is helpful, but it doesn’t provide us insight into how the customer is feeling.

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The Guts & Glory of Customer Success

Green, Yellow, Red – Sound familiar? There are only 3 signals in a traffic light, but does this paint a broad enough stroke across the customer health spectrum? All too often, these labels are applied based on hunches or someone’s “gut feeling” about a customer.

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Detailed user segmentation yields new insights

“We segmented accounts based on their NPS responses. People that went through the onboarding process more quickly were clearly happier. This caused us to double-down on accelerating that process for our customers.”

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Personalized outreach at one-to-many scale

Tailor targeted help and messages to your customers directly in your application based on their profile, usage, or even survey responses. Reach customers when they’re more receptive with content that is more relevant to them.

Really actionable customer insights

Nothing is a better indicator of customer health than in-application behavior. Roll user behavior up to the account level to identify your most active customers, and get in front of those at risk for churn.

Free Whitepaper

Best Practices for Amazing Onboarding

Onboarding is about building an experience around users which becomes an extension of your product, not a clumsy add-on. Read this whitepaper to learn 5 best practices you can leverage today.

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