SERVICES & SUPPORT

Technical Support

Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.

Premium Support

Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.

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FEATURES:

Named Technical Success Engineer

Live Chat & Priority Phone Support

Top Tier Response SLAS

Customize the level of support your organization needs:

ONLINE PREMIUM
Self Service Pendo help center
Pendo community & slack
Known issues & support portal		 Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support Share technical support
Named technical support engineer
Top Tier Response SLAs
Implementation Hypercare – Ongoing hypercare
VIP Event Access – Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events
ONLINE
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission
Support Resources Shared technical support
Implementation Hypercare –
VIP Event Access –
PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support
Named technical support engineer
Implementation Hypercare Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events