SERVICES & SUPPORT

Technical Support

Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.

Premium Support

Ideal for: customers who require additional support channels, priority response SLAs, and 24-hour availability for critical assistance.

FEATURES:

Live Chat Support

Faster Response SLAS

Implementation Hypercare

PremiumPlus Support

Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.

FEATURES:

Named Technical Success Engineer

Live Chat & Priority Phone Support

Top Tier Response SLAS

Technical Account Managers

Ideal for: customers who plan on deploying Pendo across multiple apps and brands, have increased security and privacy compliance standards, or require engaged technical advice.

FEATURES:

Fast Track to Value

A Personal Expert

Manage & Prevent Issues

Customize the level of support your organization needs:

ONLINE PREMIUM PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Pendo help center
Pendo community & slack
Known issues & support portal
Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts 2 6 Unlimited
Support Channels Online case submission Online case submissions
24/5 live chat
Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support Shared technical support Share technical support
Named technical support engineer
Implementation Hypercare 90 day Premium Plus experience Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events
ONLINE
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts 2
Support Channels Online case submission
Support Resources Shared technical support
Implementation Hypercare
VIP Event Access
PREMIUM
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts 6
Support Channels Online case submissions
24/5 live chat
Support Resources Shared technical support
Implementation Hypercare 90 day Premium Plus experience
VIP Event Access
PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts Unlimited
Support Channels Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support
Named technical support engineer
Implementation Hypercare Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events