SERVICES & SUPPORT

Technical Support

Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.

Premium Support

Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.

FEATURES:

Named Technical Success Engineer

Live Chat & Priority Phone Support

Top Tier Response SLAS

Customize the level of support your organization needs:

ONLINE PREMIUM
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support Share technical support
Named technical support engineer
Top Tier Response SLAs
Implementation Hypercare Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events
ONLINE
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission
Support Resources Shared technical support
Implementation Hypercare
VIP Event Access
PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support
Named technical support engineer
Implementation Hypercare Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events