SERVICES & SUPPORT
Technical Support
Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.
Premium Support
Ideal for: customers who require additional support channels, priority response SLAs, and 24-hour availability for critical assistance.
FEATURES:
Live Chat Support
Faster Response SLAS
Implementation Hypercare
PremiumPlus Support
Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.
FEATURES:
Named Technical Success Engineer
Live Chat & Priority Phone Support
Top Tier Response SLAS
Technical Account Managers
Ideal for: customers who plan on deploying Pendo across multiple apps and brands, have increased security and privacy compliance standards, or require engaged technical advice.
FEATURES:
Fast Track to Value
A Personal Expert
Manage & Prevent Issues
Customize the level of support your organization needs:
ONLINE | |
Self Service | Pendo help center Pendo community & slack Known issues & support portal |
Dedicated Support Contacts | 2 |
Support Channels | Online case submission |
Support Resources | Shared technical support |
Implementation Hypercare | – |
VIP Event Access | – |
PREMIUM | |
Self Service | Pendo help center Pendo community & slack Known issues & support portal |
Dedicated Support Contacts | 6 |
Support Channels | Online case submissions 24/5 live chat |
Support Resources | Shared technical support |
Implementation Hypercare | 90 day Premium Plus experience |
VIP Event Access | – |
PREMIUM PLUS | |
Self Service | Pendo help center Pendo community & slack Known issues & support portal |
Dedicated Support Contacts | Unlimited |
Support Channels | Online case submission 24/5 live chat Business hour scheduled phone support |
Support Resources | Shared technical support Named technical support engineer |
Implementation Hypercare | Ongoing hypercare |
VIP Event Access | Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events |