SERVICES & SUPPORT

Technical Support

Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.

Premium Support

Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.

FEATURES:

Named Technical Success Engineer

Live Chat & Priority Phone Support

Top Tier Response SLAS

Customize the level of support your organization needs:

All technical support services are provided remotely from 7AM – 7PM ET Monday – Friday, excluding U.S. bank holidays.

Online Support – Support provided to all customers, included with Subscription Services fees.

Premium Support – Pendo provides customers with the option to purchase premium support for additional support resources and communication channels.

Resources Technical Support Offering
ONLINE PREMIUM
Self Service Pendo help center
Pendo community & slack
Customer ticketing support portal		 Pendo help center
Pendo community & slack
Customer ticketing support portal
Communication Channels Online case submission via support portal Online case submission via support portal
Live chat
Business hour scheduled video conferencing support
Technical Support Resources Shared technical support Shared technical support
Named technical support engineer
Prioritized responses to identified issues
ONLINE
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission
Support Resources Shared technical support
Implementation Hypercare –
VIP Event Access –
PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Support Channels Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support
Named technical support engineer
Implementation Hypercare Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events
Learn more