SERVICES & SUPPORT

Technical Support

Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.

Premium Support

Ideal for: customers who require additional support channels, priority response SLAs, and 24-hour availability for critical assistance.

FEATURES:

Live Chat Support

Faster Response SLAS

Implementation Hypercare

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PremiumPlus Support

Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.

FEATURES:

Named Technical Success Engineer

Live Chat & Priority Phone Support

Top Tier Response SLAS

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Technical Account Managers

Ideal for: customers who plan on deploying Pendo across multiple apps and brands, have increased security and privacy compliance standards, or require engaged technical advice.

FEATURES:

Fast Track to Value

A Personal Expert

Manage & Prevent Issues

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Customize the level of support your organization needs:

ONLINE PREMIUM PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal		 Pendo help center
Pendo community & slack
Known issues & support portal		 Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts 2 6 Unlimited
Support Channels Online case submission Online case submissions
24/5 live chat		 Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support Shared technical support Share technical support
Named technical support engineer
Implementation Hypercare – 90 day Premium Plus experience Ongoing hypercare
VIP Event Access – – Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events
ONLINE
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts 2
Support Channels Online case submission
Support Resources Shared technical support
Implementation Hypercare –
VIP Event Access –
PREMIUM
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts 6
Support Channels Online case submissions
24/5 live chat
Support Resources Shared technical support
Implementation Hypercare 90 day Premium Plus experience
VIP Event Access –
PREMIUM PLUS
Self Service Pendo help center
Pendo community & slack
Known issues & support portal
Dedicated Support Contacts Unlimited
Support Channels Online case submission
24/5 live chat
Business hour scheduled phone support
Support Resources Shared technical support
Named technical support engineer
Implementation Hypercare Ongoing hypercare
VIP Event Access Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events