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Perspectives

Stories and insights about software and the world
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Must read

NRR: What separates good customer success teams from great ones

Articles

The CX advantage AI can't hand you
Perspectives –– 5m read
The CX advantage AI can't hand you
3 types of context every AI agent needs, and the one everyone skips
Perspectives –– 4m read
3 types of context every AI agent needs, and the one everyone skips
Enterprise AI’s next challenge: proving value for users
Perspectives –– 4m read
Enterprise AI’s next challenge: proving value for users
The Customer Success platform era is over
Perspectives –– 5m read
The Customer Success platform era is over
How we improved stickiness for Pendo’s AI agent by 61%
Perspectives –– 6m read
How we improved stickiness for Pendo’s AI agent by 61%
The evolution of the product engineer [2026]
Perspectives –– 4m read
The evolution of the product engineer [2026]
Best churn prediction tools for SaaS teams in 2026
Perspectives –– 11m read
Best churn prediction tools for SaaS teams in 2026
Should you build or buy your churn prediction model?
Perspectives –– 5m read
Should you build or buy your churn prediction model?
The pressure to prove AI’s ROI, and why most companies are getting it wrong
Perspectives –– 4m read
The pressure to prove AI’s ROI, and why most companies are getting it wrong
How I used Pendo MCP to build "Pendo Wrapped" in under 10 Minutes (and you can too)
Perspectives –– 5m read
How I used Pendo MCP to build "Pendo Wrapped" in under 10 Minutes (and you can too)
PMs and developers need different AI measurement tools—and that's a good thing
Perspectives –– 6m read
PMs and developers need different AI measurement tools—and that's a good thing
PendomoniumX London: The AI revolution hits its stride
Perspectives –– 5m read
PendomoniumX London: The AI revolution hits its stride