Collaboration

Slack logo

Increase visiblity of NPS score across the org

Decrease response time

Slack Point and Click Integration

Slack Integration, Overview and Value Proposition

What is the Pendo for Slack integration?
The Pendo integration pushes a preview of product analytics, guides, and NPS information into your instance of Slack. Create a channel specifically for NPS or see a data rich preview when you paste any Pendo link in Slack.

Who’s it for?

  • Companies with Pendo, who also communicate and collaborate with Slack
  • Product teams who want to share insights, but know not everyone will use Pendo
  • CPO’s and CEO’s who want to build a customer first business, that takes customer feedback seriously.

Pricing and Packaging?
Slack is a free integration and does not count towards a customers integrations limit.

Why is the Slack integration valuable?
There are two big components to this integration. The first are Slack preview links. Once authorized, any Pendo link pasted into Slack will now come with a data rich preview of what it’s linking to (unfurl links). Users will see Slack link previews when links to specific analytics or guides are shared. This allows you and your colleagues to benefit from Pendo insights at a glance, without having to jump into the app, unless you want to. Even more data awaits you there.

Slack unfurl links

Get started with Slack link previews here.

The second is Pendo NPS for Slack. This allows you to see real-time NPS responses directly in Slack. You can send NPS submissions to a channel of your choice. Then, configure custom metadata for more informative summaries to help you act on the responses. Customer feedback is a gift, but if you can’t act on it it’s hard to benefit from it. Having a dedicated NPS slack channel puts that feedback into the hands of everyone at your company, where it can become a real resource.

Get started with Pendo NPS for slack here.

Requirements
Slack is a free integration, and available for all packages of Pendo.

You will need the following permissions to authorize Slack.

  • Admin permission to your Slack account
  • Admin permission to your Pendo account

Note: This authentication is only required one time from one Pendo Admin (+Slack Admin) for your Slack instance at this time.

This means once the integration is set up, only one Pendo user needs to authenticate in Slack so any user can see the unfurled information from Pendo links in any Slack channel.