Inspiring product love requires deep insight into how products are used and how customers realize value. Without adequate tools, many product teams base decisions of the loudest voice in the room rather than the voice of the customer and the product value customers actually derive.
Pendo shines light in the darkest corners of your product, illuminating usage patterns to answer your most pressing questions.
We try to always back up our strategic decisions with data - whether that’s market data, user research, or product data. Pendo feeds into our strategic decision-making. It helps us validate from a usage perspective which customers are most engaged and active, and helps us prioritize support for this strategic customer segment.
— Darren Card, Director of Product Management
Product usage data answers the what, but not the why. Alone, usage data doesn’t reveal user sentiment or motivation. That’s why Pendo integrates user feedback with analytics for crucial context into observed user behavior. Pendo helps you answer questions like:
With better insight into usage, you can focus resources on the highest-value features - more effectively prioritizing roadmap decisions, and addressing UX issues that cause the greatest user frustration.Request a Custom Demo
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