Great product experiences don’t happen by accident. They’re crafted with data.
Inspiring product love requires deep insight into how products are used and how customers realize value. Without adequate tools, many product teams base decisions of the loudest voice in the room rather than the voice of the customer and the product value customers actually derive.
Usage Insights Designed for Product Teams
Pendo shines light in the darkest corners of your product, illuminating usage patterns to answer your most pressing questions.
- How many users do I have and how active are they?
- What accounts do they belong to?
- What features do they use and how often?
- How efficiently do they complete tasks and where do they struggle?
- How do they journey through the product?
- How do their behaviors vary across different user segments?
We try to always back up our strategic decisions with data – whether that’s market data, user research, or product data. Pendo feeds into our strategic decision-making. It helps us validate from a usage perspective which customers are most engaged and active, and helps us prioritize support for this strategic customer segment.
— Darren Card, Director of Product Management
Capture the All Important “Why?”
Product usage data answers the what, but not the why. Alone, usage data doesn’t reveal user sentiment or motivation. That’s why Pendo integrates user feedback with analytics for crucial context into observed user behavior. Pendo helps you answer questions like:
- Which features are used by my happiest customers?
- Why aren’t certain features used?
- What causes users to abandon a process?
Build Products That Customers Will Love
With better insight into usage, you can focus resources on the highest-value features – more effectively prioritizing roadmap decisions, and addressing UX issues that cause the greatest user frustration.
Show new users how to get the most value.Learn More
Understand how users engage with your product.Learn More
Announce new features directly in your app.Learn More
Understand and guide users of mobile apps.Learn More
In-App Messaging & Guides
Engage and guide your users.Learn More
Surveys & Polls
Capture user feedback right in your app.Learn More
Funnels & Journeys
See how users progress and convert.Learn More
See how usage patterns impact NPS scores.Learn More
Segment users for targeted messaging.Learn More
Let's Get Started!
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