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Pendo guides are a powerful tool. But with all that power comes fear and trepidation about how they will affect customers. How do we not overwhelm users with too many guides? How do we manage the flood of guides requests from internal stakeholders? Who takes responsibility for the full guides portfolio, and what should that process look like?
In this video, Dr. Jacob Mecham (UX Designer and Pendo Manager at AdvancedMD) discusses how AdvancedMD built a governance strategy to get a grip on their Pendo guides, and shares lessons learned along the way.