The Truth About Pendo Alternatives

Many companies claim to be “the alternative” to Pendo, but don’t be fooled by point solutions posing as product platforms. By combining product analytics, customer sentiment, in-app messaging, and user guidance, Pendo is the only complete solution for product and customer success teams.

How to Choose

When comparing solutions, it can seem like there’s more similarities than differences, but there are core elements and critical requirements that can make or break your success. Here’s what to watch for as you evaluate your options:


Pendo

Amplitude

Mixpanel

Heap

Walkme

Appcues

Aptrinsic

UserIQ
Product Analytics
Auto-Tracking i
Pendo automatically collects every feature click, mouse hover, page load and focus event in your application. You can tag features at any point, and Pendo will retroactively organize that raw captured data for analysis. Other tools make you instrument each individual event, and if you forget to tag something, that data is gone forever.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Web & Mobile i
Pendo provides full tracking and preserves identity across any screen and any device.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Product Portfolio Management i
Pendo can be installed across multiple apps in your product portfolio, and provides a holistic view of how users interact will all the applications you manage.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Visitor & Account Insights i
Pendo helps you understand not only individual-level behaviors, but can also organize visitors by account, organization, or company. This is critical for B2B companies or products designed to be used by teams.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
User Feedback
Collect Qualitative Data i
Pendo makes it easy to survey your audience, supporting NPS, multiple choice, and open text question formats.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Sentiment Analysis i
Pendo improves on NPS analysis by layering in product usage information. This allows you to see correlations between page/feature use and user sentiment.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Guided Engagement
Robust Guide Formats i
Pendo can deliver in-app messages as guides, tooltips, step-by-step walkthroughs, splash screens, lightboxes, checklists, and in a resource center. Some providers can only offer two or three formats, limiting your flexibility.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Behavioral Targeting i
Pendo provides simple but powerful design tools, so you build your guides right on top of your application. Pendo also automatically inherits your app's styling, so we blend in with your look and feel without any work from your team.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Visual Guide Design i
Build and style guides with a point-and-click designer, no coding or CSS knowledge required.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
Enterprise Ready
SOC2 Type 2 i
Pendo is SOC 2 Type 2 certified on all five trust principles with zero exceptions.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
HIPAA Compliant with BAA i
Some companies will claim to be HIPAA compliant, so long as you don’t send them any PHI. Others will consider PHI exchange a violation of their terms of service. Pendo will happily sign a HIPAA BAA, and enjoys working with many healthcare customers.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
DPO & CISO i
Companies that are committed to security and privacy will have both a Data Privacy Officer and a Chief Information Security Officer, as Pendo does.
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ
GDPR Compliant & EU Privacy Shield i
Learn more about the EU Privacy Shield framework at privacyshield.gov
Pendo
Amplitude
Mixpanel
Heap
WalkMe
Appcues
Aptrinsic
UserIQ

See for yourself

Choosing the right product experience solution is a critical decision. Let us help by highlighting some key differences between your options in a 30 minute consultation.

Prefer to explore hands-on? We can set you up with a sandbox or trial account so you can fully understand the power of the Pendo platform.

Reviews

We’re crazy about customer satisfaction at Pendo, and it shows in the reviews we’ve received on G2Crowd. Here are some highlights:

  • Some of the best return on investment I've received from a 3rd party tool.

    Joe D.

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  • It's a company run by product people so as one could expect, the product is pretty darn solid from cover to cover.

    Shaun V.

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  • Pendo got me promoted - enough said!

    Garrison Y.

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  • Getting Pendo up and running took minutes, and, after an hour, I was starting to see the value it could offer. This kind of near-instant gratification is rare and worthy of celebration.

    Joe D.

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  • Setting up and configuring Pendo was very easy and I was surprised how quickly we were able to see the value of the tool.

    Art G.

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  • Pendo will likely be one of the best investments you make….I was up and running within the first week and it's just gotten better and more indispensable from there.

    Shaun V.

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  • The detail with which you can create segments to analyze data is incredible.

    Garrison Y.

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  • One of my favorite features is the ability to tag a feature and have Pendo pull the data retroactively. This is a priceless feature that I was wish more tools had.

    Art G.

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  • I like that user data is tracked automatically, even if I haven't tagged it. This means that six months from now I can come up with a new question to answer, add the tags, and have all the historical information ready right away.

    Raman G.

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  • Prior to Pendo, we needed developer time for deeper product usage analytics and to keep our in-app messaging current. For a rapidly growing organization, that wasn't the best use of our resources. We replaced our own homegrown messaging system with Pendo. This has eased the load on our dev team and empowered the product and marketing teams to move faster.

    Duncan M.

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  • The greatest value for us is the ability to add content into our products without dev/engineering effort.

    Caleb O.

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  • Don't just think about this product as a tool for the Product Team, think about the potential benefits for the entire organization. We're just starting to leverage the software in our customer experience and marketing teams and we should have been realizing these gains sooner.

    Duncan M.

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  • The insights we're gleaning are making their way into our board meetings, company decisions, and even our customer's business review meetings.

    Shaun V.

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  • Pendo is great to work with. They will give you a free trial period which will be sure to win you over.

    Jordan N.

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  • Try it! Pendo is flexible with setting up an extended trial so you can see the value of the tool.

    Art G.

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  • Give it a try - setup is painless, and the trial is robust.

    Gavin M.

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