USER ONBOARDING
Personalized user onboarding and in-app training
Equip your customers to be product pros from the start
Eliminate time-consuming, resource-intensive training
Guide customers to the highest value activities faster
Reduce common support tickets
Eliminate time-consuming, resource-intensive training
Customize in-app onboarding without developer resources. Analyze the impact of your onboarding process against activation objectives and make updates in real time.
“We saw up to 50% improvement in onboarding time and effort after implementing Pendo.”
Kevin Marvinac, Product Manager
Guide customers to the highest value activities faster
Immediately demonstrate the value of your applications by guiding users to the features that benefit them most. Set goals and communicate performance so that onboarding is aligned to business results.
Improve onboarding
82% of Pendo customers who use Pendo to improve onboarding time saw at least a 10% reduction in time and effort.
Source: TechValidate
Reduce common support tickets
Identify the features or pages that generate user friction. Walk users through the tricky parts of your workflow to course-correct without involving customer support.
“The guides have helped to explain some of the things in our product that aren’t immediately clear. With the extra guidance, the number of support questions we got dropped by at least 50%.”
Bradley Lafave, Product Marketing Manager
HOW-TO GUIDE
Getting started with in-app onboarding
Early product engagement is a critical indicator of long term customer health. In this article, learn how to increase customer engagement using in-app onboarding.
“When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allowed us to provide this new level of consistency.”
Amanda Bridge | UX Content Writer 
Case studies
Using in-app walkthroughs to onboard new users decreased support ticket volume by 60% and reduced churn by 7% for first month customers.
Personalized in-app user onboarding saves BombBomb over 300 customer success hours without losing the ‘white glove’ experience