Fighting churn together: How product and customer success teams should collaborate

Retaining customers has never been more important. Making sure they realize value is the key to retention – but how do you make sure it happens?

The secret sauce is your product. Doing more in-app to help customers find value fast and arming CSMs with product usage insights.

Join us for a chat with Abby Hammer, chief product officer at ChurnZero, and Marcus Andrews, sr. director of product marketing at Pendo. Together we’ll discuss how to:

  • Deliver an in-app experience that drives retention
  • Collect and analyze product insights
  • Build a predictive feedback loop between product and customer success teams

The all-in-one platform for digital transformation

We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.