Data-driven customer success: Powering customer retention in 2024

As we move into 2024, retention remains top of mind for customer success (CS) teams that want to set themselves up for success in the new year.

Watch as Chris Regester, Chief Customer Officer at Planhat and Will May, Chief Revenue Officer at Pendo, moderated by Amberā Pualani Cruz, Head of Marketing at Planhat, discuss the importance of product analytics and how CS teams can use it to drive customer satisfaction and retention.

We’ll discuss:

  • Why CS teams need to be data-informed
  • Which types of product data CS teams should use
  • How to use product data to help with practical CS use cases

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