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Best Practices
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How to deflect support tickets at scale—and cut costs—with Pendo
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Reclaiming banker time: How to get your team back in front of customers
How to deflect support tickets at scale—and cut costs—with Pendo
SaaS churn and user retention rates: 2025 global benchmarks
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Perspectives
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LexisNexis’s 4 best practices for standardization and governance with Pendo
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The ‘vibe PM’ and the evolution of product management
‘Vibe coding’ and the future of software development
Thomson Reuters’ 5-step framework to measuring the value of analytics
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Profiles
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Pendo puts Pendo to the test, reducing SaaS spend by 30%
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Pendo puts Pendo to the test, reducing SaaS spend by 30%
How Pendo’s data science team designed a custom Whole Product Score with Pendo data
How Pendo Listen helps product design teams become more customer-centric
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News
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A year of innovation at Pendo: 2024 by the numbers
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Introducing the Product Discovery Certification Course
Introducing the 2024 Pendo Customer Award winners
Reliving Pendomonium 2024: Day two highlights
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Retention Analytics
All results
3m read
Jun 4, 2020
5 ways to use in-app messaging for cross-selling and upselling
4m read
May 28, 2020
How to shift from growth to retention and expansion with Pendo and Tray.io
3m read
Apr 30, 2020
How PetDesk is shifting their engagement strategy to meet customers’ needs
4m read
Nov 20, 2019
If you’re going to measure one metric, measure this: Introducing the product engagement score
3m read
Nov 15, 2019
Beware the startup: Why enterprises need to benchmark their products against newer competitors
3m read
Nov 5, 2019
Why measurement can’t live in a vacuum: Introducing product performance benchmarks
4m read
Sep 24, 2019
New! Enhanced Retention Analytics for Features, Pages, and Portfolios
4m read
May 30, 2019
How to use the stickiness ratio to measure product health
3m read
Dec 5, 2018
Retention at Pendo Pt. 2: Sales
2m read
Oct 31, 2018
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