We've been building toward this for a while. Today, we're excited to share what's coming to Pendo this spring — and it starts with a name. Agent Mode is now Leo.

Leo is Pendo's intellince layer: the infrastructure that runs across everything. It watches your product when you're not looking. It surfaces shifts in usage and retention before you think to check. It helps you act without losing context, without switching tools, and without waiting for someone to find the time to dig in. From autonomous signals to in-app guides that ship without leaving a conversation, Leo is always on, always in context, and always ready to move from insight to action.

Today, we're focusing on three of Leo's most visible functions: Signals, which watches your product continuously so you don't have to; Ask Leo, the conversational layer that lets you understand what's happening and empowers you to take action in a single thread; and delivery to the places your team already works: Slack.

Signals: Leo watching your product when you're not

Most product insights arrive too late — after someone schedules time to look, builds a report, or notices something feels off. Leo changes that with Signals.

Signals monitors your product continuously and surfaces what matters automatically. A feature no one expected is taking off. An account has gone quiet. A segment that was growing is starting to slip. Leo catches it and tells you — you don't have to remember to look.

Signals aren't just notifications. Each one comes with context: what changed, which users or accounts are affected, and what it might mean. So when you're ready to act, you're already oriented.

Leo is now everywhere you work

One of the biggest friction points with Agent Mode was that you had to leave what you were doing to use it. You'd be staring at a chart, spotting something interesting, and then have to go somewhere else entirely. That changes now.

Leo is coming directly to the surfaces where you already spend your time: Pages, Features, Track Events, Visitors, Accounts, Dashboards, and the Homepage. Wherever you see data, you'll be able to click "Ask Leo" and get answers right there, without switching context.

See a spike in feature usage? Ask Leo what caused it. Notice an account's engagement has dropped? Ask Leo what's changed and what it might mean. Spot a trend on your homepage? Leo can pull on that thread with you.

Your product intelligence, delivered to Slack

Leo doesn't wait for you to come to it. When Signals detects something worth knowing, that intelligence travels — directly into Slack, where your team is already working.

Product managers, CS teams, and execs can get proactive alerts about adoption shifts, at-risk accounts, and retention changes without ever opening Pendo. Your CS team can act on an account health signal in the same thread where they learned about it. Your product org stays oriented without a single dashboard refresh.

Pendo meets your team where they are, so product intelligence stops being something you have to go find.

Build guides in plain language with AI Guide Builder

Creating in-app guides just got way easier. With Leo’s AI Guide Builder, you can describe the guide you want in natural language and Leo will build it for you. 

Want to create an onboarding tooltip series for a new feature? Tell Leo what you're trying to achieve and who you're targeting, and it'll draft the guide, ready for you to review, refine, and publish.

Just describe the outcome you want, and Leo gets you there faster.

The Guided Prompts Catalog: More ways to get work done

When we first introduced Guided Prompts, our pre-built, outcome-oriented workflows in Leo, the feedback was clear: customers wanted more of them, covering more of the jobs they actually need to get done.

This spring, the prompt catalog is expanding significantly. They are designed around how product managers and customer success teams actually work, not in terms of tools or data sets, but in terms of outcomes. Each skill is a named, end-to-end workflow that orchestrates multiple capabilities behind the scenes, so you don't have to know how to sequence them yourself.

The expanded catalog includes guided prompts for:

  • New User Onboarding — Identify which early behaviors most strongly predict retention and generate a guide to steer new users toward those moments.
  • Drive Feature Adoption — Assess current adoption, surface friction signals from replays and feedback, and recommend a guide to move the needle.
  • Monthly Account Retention — Investigate a retention drop, understand which segments didn't return, and spot early warning signs in accounts that are still active.
  • Product Discovery — Identify the right users for research, create a target segment, and draft an invite guide — all in one workflow.
  • Power User Analysis — Identify who your power users are, what defines their behavior, and the paths that lead customers to that state.
  • At-Risk Customer Analysis — Surface customers showing early warning signs, analyze the behavioral signals, and get recommended next actions.
  • Product Health Report — A shareable, recurring snapshot of adoption, retention, feedback, and sentiment for any product area.

This is just a snapshot of the prompts we have to offer, head to Leo to check out the rest.

Skills are invoked via the / command in Leo and will be available on the Leo landing page. Each one delivers a complete output — not just a starting point.

How you build and manage products has changed forever

These aren't separate features. They're part of the same idea.

Leo is Pendo's intelligence infrastructure — not just a UI. It's the layer that watches your product when you're not looking, tells you when something matters, helps you act on it without switching tools, and delivers your product intelligence into Slack, your AI tools, and wherever your team already works.

Signals means you're never the last to know. Ask Leo in context means you never lose your train of thought. AI Guide Builder means going from idea to execution in minutes. The expanded Skills Catalog means the expertise required to do deep analysis is built-in, not assumed. And Slack delivery means your whole team stays oriented — whether they open Pendo or not.

Together, they make Pendo faster, more accessible, and more useful — whether you're a seasoned analyst or someone who's never built a funnel in their life.

We can't wait to hear what you build with it.