PENDO LEGAL

Welcome to the

Pendo Contract Center

Whether you’re a Pendo customer (or considering becoming one), a partner, or supplier - we’re making it easy to find the legal resources and documentation relevant to you.

Pendo for Customers

Learn more about the legal terms and conditions associated with being a Pendo customer and purchasing Pendo products.

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Pendo for Partners

From OEM to solution partners, affiliates to strategic alliances, explore information and documentation about Pendo’s various partnerships and partner programs.

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Pendo for Suppliers

Get the information and documentation you need about Pendo’s supplier relationships, agreements, and policies.

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Other Legal Documentation

Applicant Privacy Notice

Cookie Policy

Privacy Notice to CA Applicants

Other helpful resources

Pendo’s Trust Center

Pendo Help Center

Artificial Intelligence at Pendo

Other Legal documents

Legal FAQ’s

Get the answers to some of the most commonly asked questions about Pendo’s legal policies and agreements.

Pendo is a software experience management (SXM) platform built to elevate the world’s experience with software.

The Pendo SXM platform helps product teams and application owners improve users’ experience with their software (whether those users are customers or their fellow employees) with a premier digital adoption solution.

Pendo exists to make digital experiences better, no matter what you make or sell to customers and no matter what tools you use for your employees. Learn more here.

Pendo pricing combines two things: the number of Monthly Active Users (MAUs) you track and the functionality you choose as part of your plan. As you add more MAUs, your overall price increases, but the cost per MAU goes down.

This model makes it simple to start small and expand as your needs grow. You only pay for the scale and functionality that create value for your business, and you can add more at any time. Our focus is helping you grow adoption and realize greater value from Pendo, so our priorities remain directly tied to the outcomes that matter most to you. Learn more here.

We apply GDPR principles across our global customer base. As your data processor, we rely on you to: 

  • Establish lawful basis for processing 
  • Provide appropriate notice 
  • Obtain user consent where required

Learn more in the "Our Legal Documentation" section above for your specific use case. If you would like to learn more about our usage of Customer Data, please visit our Customer page here.

Pendo offers AI-powered functionality to help gain faster insights and act more effectively.

Learn more about our AI principles here.

You can also learn more about the AI technologies used in Pendo in this article.

Reach out to us or visit our Pendo Help Center.