You’ve setup your survey, segmented your customers, and you’re ready to start collecting NPS responses. Congratulations! Now, what are you going to do with your score? You’re not alone if you’re not sure. NPS is becoming an increasingly popular metric, but it’s not always clear how product teams can take NPS feedback and make it actionable in their products.
In this webinar, Dan Larsen, sr. product manager at Henry Schein, shares:
- How Henry Schein rolled out NPS to their customers.
- Ways to build a tight feedback loop both inside and outside the company to ensure that customer input is captured.
- Ways to leverage feedback directly to improve the product experience.
- And much more!
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