What’s the biggest factor in whether or not your product is meeting your customers’ needs? For your customers to be successful, your customer success and product teams need to have a strong partnership with the shared goal of reducing churn.
Join Hannah Chaplin, director of product management at Pendo, and Beth Greenberg, manager of customer success at Pendo, to learn:
- How to gather and analyze customer usage data to enrich the customer experience
- Why customer feedback is critical to the customer journey
- How to effectively build in-app onboarding across departments
- Best practices for using NPS to allow unhappy customers to self-identify
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