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Digital adoption solutions: What your team needs to know

Introduction: Software and the transformation of the workplace

“Over a year into the pandemic, digital adoption curves aren’t slowing down. They’re accelerating.” This was the trend Microsoft CEO Satya Nadella observed to the Wall Street Journal in May. Nadella is just one of many high profile leaders in the tech space to note the increasing importance and ubiquity of digital adoption in today’s workplace–and tomorrow’s.

Long before the pandemic shifted countless employees remote, a digital workplace transformation was well underway. Managers and teams increasingly rely on software to meet the evolving demands they face. Companies now use more–and spend more on–software than ever before. The number of apps companies use increased 30 percent from 2018 to 2020, and the amount they spend on software as a service (SaaS) products grew by 50 percent over the same period.

Yet while companies are investing now more than ever in software, they’re not making the same investment in ensuring their teams get the most value out of it. Indeed, employees’ levels of discomfort and dissatisfaction with software are disappointingly high. What’s more, they contrast sharply with managers’ perceptions of how employees feel. IBM, for example, has found that while 74 percent of employers said their organization was helping employees adapt to new ways of working, only 38 percent of employees felt the same.

This is where the right digital adoption solution is crucial. The best solution allows companies to onboard employees faster, provide better and more immediate support within apps themselves, and drive compliance and governance. It also maximizes both employee productivity and the return on investment teams get from their internal software suite. In what follows, we’ll outline the hallmarks of a great digital adoption solution and how teams can leverage these tools to bring about successful digital transformation.

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