Now more than ever, customer success (CS) teams are being challenged to work smarter and do more with less. By using product analytics and in-app guides together, CS teams can automate and scale efforts that deliver measurable value for customers—creating happy, loyal users.
In this webinar, Pendo’s Beth Greenberg, customer success leader, and Hannah Chaplin, product marketing principal, will walk through how to accelerate time to value at every step in the customer journey.
In this webinar, you’ll learn how to:
- Use product analytics to understand how customers are (or are not) engaging with your product
- Communicate directly with customers in-app for a seamless user experience
- Leverage in-app onboarding to help new users find value quickly
- Identify at-risk customers and take proactive steps to prevent churn