RESOURCES

Product Ops

A resource hub for product operations e-books, articles, webinars, and events.

E-BOOK

How to set up Product Ops in your organization

In this e-book—a follow up to The Rise of Product Ops—we’ll highlight key steps to building a product ops team and how to maximize its value for your organization. We’ll share tips for finding talent, identifying priorities, and measuring product ops’ efforts.

E-BOOK

The Rise of Product Ops

This e-book covers the basics of the product ops function, why it’s on the rise, and where it fits within the larger product environment. We also share thoughts from practitioners of this fairly new field and offer advice for getting started with product ops.

WEBINAR

The Rise of Product Ops

Operations functions have been around for decades, and now, product has an operations specialty of its own. While working to improve the operational efficiency of product teams isn’t necessarily new, creating a dedicated product ops role or even team is. And it’s on the rise. In order to understand why you need a product ops function, you first need to understand what it is and how it fits into organizational structures. In order to understand why you need a product

ops function, you first need to understand what it is and how it fits into organizational structures. In this webinar, we’ll break down the five core areas of the product ops function, why it’s on the rise, and where it fits within the larger product environment. We’ll also share insights from current product ops practitioners and interview Brian Crofts, Pendo CPO, on why (and how) he has introduced an ops function into his product organization.


INFOGRAPHIC

The Product Ops Effect

When product ops is an established function, what’s the impact? See for yourself: here’s how companies with product ops compare to those without.

PRODUCT OPS ARTICLES

ARTICLE

Starting a product operations team: The first 4 steps

As we’ve explored the rise of product operations and researched what the role looks like in practice, it’s led us to some other big questions: What does it really take to get product ops off the ground? Who should be involved? What should the team’s first priorities be? The list goes on.

ARTICLE

How to hire a product ops manager

There are nearly 5,700 people on LinkedIn with a product operations title. To get a better idea of this emerging — yet in many ways, familiar — role, we’re sharing a real-world example of a product ops job description.

ARTICLE

The ultimate product ops tech stack

One of the core responsibilities of product operations (and a reason for establishing a product ops function) is ownership over the product tech stack. But which tools can help product ops people do their own jobs better?

ARTICLE

4 new product roles you should know about

Each of these four roles represent a new subspecialty within product management. Whether you’re a product leader looking to grow your team, or a product person with an inkling for a change, keep these four job titles in mind.

ARTICLE

How the Pendo-Segment Integration Powers Product Operations

Pendo now supports bi-directional data exchange with Segment. This integration enables product analytics and in-app interactions to be connected to existing workflows and business data, creating a more seamless and effective product management lifecycle.

ARTICLE

5 problems your product organization is having, and how product ops is the answer

We’ve identified five of the most common problems product organizations (especially those that are scaling) face, and how product ops can help solve them.

ARTICLE

Product Ops and the Mini-CEO Dilemma

Many have described product managers as the “mini-CEOs” of the product. However, this mindset can discourage collaboration, innovation, and communication.

ARTICLE

Making it Official: When to Hire for Product Ops

Is it time for your team to bring on an “official” product ops person (or even team)? Here are some signs it’s time to formalize your product ops function.

ARTICLE

Product Operations: Why Now?

We’ve all heard of sales ops, marketing ops, and DevOps. Now there’s a new ops function on the block: product operations.

ARTICLE

Want your product ops meetings to be more efficient? Use this template

Use the template as inspiration, download it and use it verbatim, or of course, tweak it to fit the needs of your product ops team, your product, and your business.

ARTICLE

Product ops by the numbers: A breakdown of a role on the rise

We’re excited to share this first-ever research on the role, courtesy of our friends at LinkedIn.

You’ll find data from approximately 25,000 LinkedIn profiles of professionals with product ops titles. You’ll probably read some of the results and think, that makes sense — but you also may be surprised by some of these stats about the people paving the way for product ops.

ARTICLE

7 signs you might be a product ops person

While product ops is becoming more common (especially for technology companies experiencing rapid growth), our research has shown that without a dedicated product ops function, the responsibilities are often absorbed by multiple people across the organization. This approach can work… until it doesn’t.

ARTICLE

How to Make the Case for Product Ops at Your Organization

As technology companies scale, silos emerge and processes can break down — creating the need for a dedicated function to drive alignment, communication, and efficiency across the company. We’ve already seen this play out with the emergence of plenty of other ops roles, and now, product has an operational force of its own.

ARTICLE

Is it time to build a product ops organization?

As we’ve explored the rise of product operations and researched what the role looks like in practice, it’s led us to some other big questions: What does it really take to get product ops off the ground? Who should be involved? What should the team’s first priorities be? The list goes on.

QUIZ

Are You a Shadow Product Ops Person?

Think you could be a product ops person hiding in the shadows? Choose the answer that best describes your situation, and we’ll tell you if you might be your company’s shadow product ops leader.