Make better decisions with Pendo's product analytics tool

See the behavior behind product data

Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more. Looking to learn more? Check out our session replay guide!

If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.

With Session Replay on Pendo, you get one home for user behavior intelligence. See the behavior that’s driving the data, from launches to product discovery. Better understand your quant and qual data by watching what users do within the context of your app. Gain an even deeper understanding of customers by experiencing exactly what they experience. Then, leverage that evidence to confidently align teams around your solution. See an example of how that works here, in our self-guided tour of Session Replay.

• Pendo Session Replay includes unlimited replays, so your exploration is never restricted, and you remain in control of where to begin your analysis.
• Replays are organized by segments, guides, and usage data, making it easy to jump straight to the sessions that matter most to you and your team.
• Since Pendo Session Replay software is fully integrated within the Pendo platform, you can access replays from anywhere in Pendo, moving from data points to replays with a single click, and observing the behavior behind the data across in-app guides, product analytics, and heatmaps—with even more integrations on the way.

When using a software experience management platform like Pendo, session replay helps you:

• Identify friction points – See where users struggle and improve workflows.
• Optimize onboarding – Refine user journeys to drive adoption.
• Validate feature effectiveness – Ensure new updates meet user needs.
• Enhance customer support – Troubleshoot issues quickly with real user insights.
• Boost engagement & conversions – Improve key interactions and reduce drop-offs.

Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2. Learn more about Session Replay privacy here.