Pendo Session Replay

See the behavior behind product data

See your user experience firsthand with video playbacks of their web and mobile sessions.

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SESSION REPLAY SOFTWARE INTEGRATED INTO YOUR PRODUCT ANALYTICS

Visual proof of user behavior

See exactly what users experience with context for every click. Session recordings reveal the "why" behind every interaction.

Unlimited session replays

No recording caps. Watch as many user sessions as you need, stored for as long as you need them.

Integrated with analytics

Pendo unifies user signals—quant, qual, visual, and sentiment—for complete clarity. No context switching required.

Not your average Session Replay tool

Pendo Session replay - Filters

Get straight to insights, not noise

Filter for relevance or dive into Suggested Replays revealing hidden behavior trends.

Session replay Pendo integration

Access replays across Pendo

Gain immediate context behind signals like user drop-off, NPS detractors, or unclear feedback.

Session replay - privacy

Put customer privacy first

We offer three out-of-the-box, no-code settings that are fully customizable to your needs.

Session replay - guide filtering

Spot, report, and resolve quickly

Act on insights fast—validate trends, see errors in logs, and report bugs with AI.

Session replay - guide filtering

Watch replays across third-party apps

See where employees get stuck by capturing workflows in tools like Salesforce or Zendesk.

With Session Replay, the support agent can get all the context they need without having to ask another question.

– Lauren Lathorp, Senior Manager of Customer Support

Want to see Pendo session replay for yourself?

Schedule a custom session replay demo and have an expert show you how Pendo works.

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Not ready to talk to sales? Explore the session replay tool on your own with a self-guided tour.

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Session Replay FAQs

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Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more. Looking to learn more? Check out our session replay guide!

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If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.

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Yes. Pendo records sessions in any third-party application where the Pendo snippet is installed. This gives you visibility across your entire software ecosystem, not just your core product.

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  • Pendo Session Replay includes unlimited replays, so your exploration is never restricted, and you remain in control of where to begin your analysis.
  • Replays are organized by segments, guides, and usage data, making it easy to jump straight to the sessions that matter most to you and your team.
  • Since Pendo Session Replay software is fully integrated within the Pendo platform, you can access replays from anywhere in Pendo, moving from data points to replays with a single click, and observing the behavior behind the data across in-app guides, product analytics, and heatmaps—with even more integrations on the way.
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Yes. Pendo captures session replays on iOS and Android mobile apps, the same behavioral visibility you get on web, in one unified dashboard.

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Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2. Learn more about Session Replay privacy here.

Platform

  • Analytics

  • Guides
  • Session Replay
  • NPS
  • Listen
  • Feedback
  • Validate
  • Roadmaps
  • Orchestrate
  • Data Sync
  • Mobile
  • Integrations
  • Pendo AI

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