Pendo Listen

Build what matters. Skip what doesn’t.

Capture feedback, eliminate manual work, and act on ideas with AI-powered customer intelligence.

Pendo Listen gives you an AI-powered 360° view of your customers’ needs, backed by data and accelerated by AI. Confidently build and launch successful products — all in a single platform.

Listen more effectively

Better feedback thanks to in-app capture with context.

Move faster

Eliminate triage and get right to insights with AI-powered analysis.

Build evidence

Understand which ideas to invest in and which to ignore.

Close the loop

Bring internal and external users along on the journey.

Centralize and prioritize feedback

Connect your feedback sources, then let the Feedback Agent triage and tag it
Ask questions from your feedback to surface recurring trends and take the guesswork out of product planning
Cross-reference feedback with your behavioral data and replays to undersand context

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Validate

Test product ideas before you build them to prioritize initiatives
Target specific user groups for more relevant feedback
Quickly see which ideas resonate most with your users

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Roadmaps

Cast a clear, data-informed vision for your product’s future
Visualize the business impact and effort of every initiative
Increase transparency and trust with your stakeholders

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See Pendo Listen in action

Centralize feedback, uncover insights with AI, and share your roadmap with customers.

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Frequently asked questions

What is Pendo Listen?

Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.

How does Pendo Listen leverage AI?

Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.

How does Pendo Listen integrate with other tools?

Pendo Listen integrates with popular tools like Salesforce, Jira, and Zendesk to enrich your product discovery process. Our third-party integrations allow you to import data into Listen and feedback directly within the third-party tool. Listen also allows for .CSV uploads of customer feedback. Plus, Listen is built into Pendo, so you can automatically import poll data from Guides and NPS.

What can I do with Pendo Listen?

1. Capture and organize feedback:

Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.

2. Understand user needs with AI-powered analysis:

Organize feedback using labels and product areas for easy filtering and analysis.
Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
Transform raw feedback into concrete product ideas.

3. Validate ideas before you build:

Test your ideas with real users to gather user preferences and ensure strong product-market fit.

4. Craft a clear product roadmap:

Translate validated ideas into a development plan and sync with tools like Jira.
Create and manage product roadmaps, visualizing features and their release timelines.
Foster clear communication between product teams, stakeholders, and ultimately, your users.