Make better decisions with Pendo's product analytics tool

Build what matters. Skip what doesn’t.

Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.

Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.

Pendo Listen integrates with tools like Salesforce and Zendesk to bring external feedback into one central place. It also connects with Jira to streamline collaboration with engineering teams. More integrations coming soon — including collaboration tools like Gong, Slack, Azure DevOps, and Microsoft Teams, and support tools like Intercom.

1. Capture and organize feedback:

• Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.

2. Understand user needs with AI-powered analysis:

• Organize feedback using labels and product areas for easy filtering and analysis.
• Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
• Transform raw feedback into concrete product ideas.

3. Validate ideas before you build:

• Test your ideas with real users to gather user preferences and ensure strong product-market fit.

4. Craft a clear product roadmap:

• Translate validated ideas into a development plan and sync with tools like Jira.
• Create and manage product roadmaps, visualizing features and their release timelines.
• Foster clear communication between product teams, stakeholders, and ultimately, your users.
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