PENDO FOR PRODUCT
High-stakes product decisions deserve more than intuition.
Get data-backed insights that help your team derisk roadmaps and scale adoption—with no extra dev work
Collect feedback at scale and move quickly with AI-powered analysis to align development with customers’ needs.
Use product analytics and replay data to spot friction, then take action with no-code in-app messaging.
Leverage targeted in-app guides to increase product adoption, boost user engagement, and grow revenue.
Increase Revenue
Understand user behavior to find new revenue opportunities
LastPass used Pendo Guides to encourage users to upgrade their plan, driving $500K in new bookings.
Cut costs
Monitor usage and deliver real-time
support to lower costs
Combine usage, feedback, and NPS data to understand which products and features correlate with growth and retention so you can better prioritize R&D resources.
Reduce risk
Put customers at the center to derisk
product decisions
Lower the risk associated with roadmap bets by using quantitative and qualitative data to validate ideas before development and align decisions with user needs.
Global Payments uses Pendo data to answer questions about users, validate hypotheses, and make smarter decisions.
“Pendo saved us on resources, saved us on money, and added a sense of uniformity to our applications.”
– Kyle Strickland, SVP of Product at NBCUniversal
Frequently asked questions
Pendo provides robust product analytics software that allow product teams to monitor and analyze user interactions within their software. By tracking feature usage, user flows, and engagement patterns, teams can identify areas where users excel or encounter difficulties. These insights enable data-driven decision making and help teams prioritize feature development based on actual user needs.
Pendo helps product teams identify behaviors that signal risk, such as low feature adoption or inactive users. By surfacing these patterns, teams can target at-risk cohorts with in-app guidance, education, or surveys to re-engage them. This proactive approach strengthens customer relationships and drives higher user retention.
With Pendo, teams can track the metrics that matter most to product success: feature adoption, active usage, user retention, time-to-value, and customer sentiment (NPS, CSAT). By tying these KPIs to initiatives, product managers can clearly demonstrate how product decisions influence business outcomes.
Pendo offers in-app guidance and messaging tools that allow product teams to communicate directly with users within their software. In-app guides are particularly useful for onboarding new users, announcing product updates, or providing contextual assistance. By delivering timely and relevant messages, teams can improve user engagement and reduce reliance on external communication channels.
Pendo provides a centralized feedback management system that enables users to submit their thoughts and feature requests while using the product. With AI-powered feedback analysis, Pendo helps product teams identify trends, categorize requests, and prioritize features more efficiently. By combining qualitative insights with quantitative usage data, teams gain a deeper understanding of user sentiment and can make more informed product decisions.
Yes, Pendo’s platform supports the creation of data-driven roadmaps that align product development with overarching business goals. By integrating user insights and feedback into the planning process, product teams can ensure that their initiatives contribute to customer satisfaction and business growth.
Yes. Pendo integrates with the tools product teams rely on every day, including Jira, Salesforce, Slack, and leading data platforms. These integrations allow product insights, feedback, and engagement data to flow seamlessly into existing workflows, making it easier to prioritize work and demonstrate business impact without switching contexts.
プロダクト向けPendo
プロダクトからビジネスの成長を促進するために必要なすべてのツールを手に入れましょう。
フィードバックを大規模に収集し、AIを活用した分析で迅速に行動し、顧客のニーズに合わせて開発します。
プロダクトアナリティクスとリプレイデータを使用して摩擦を特定し、ノーコードのアプリ内メッセージで対応します。
ターゲットを絞ったアプリ内ガイドを活用して、プロダクトの定着化を促進し、ユーザーのエンゲージメントを高め、収益を増やします。
収益の増加
ユーザーの行動を理解して新しい収益機会を発見
LastPassはPendoガイドを使用してユーザーにプランのアップグレードを促し、50万ドルの新規予約を獲得しました。
コストの削減
使用状況を監視し、リアルタイムで提供する
コスト削減への支援
使用状況、フィードバック、NPSデータを組み合わせて、どのプロダクトや機能が成長とリテンションに相関しているかを理解し、R&D部門のリソースに対してより適切に優先順位を設定できるようにします。
リスクの軽減
顧客を中心に据えてリスクを軽減する
意思決定
定量的、定性的データを用いて、開発前にアイデアを検証し、ユーザーのニーズに合わせて意思決定を調整することで、ロードマップに関連するリスクを軽減します。
Global Paymentsは、ユーザーに関する疑問への回答、仮説の検証、そしてより賢明な意思決定を行うためにPendoのデータを活用しています。
「Pendoはリソースを節約し、コストを削減し、アプリケーションに統一感をもたらしてくれました。」
– NBCユニバーサル プロダクト担当SVP Kyle Strickland氏
よくある質問
Pendoは堅牢な プロダクトアナリティクスソフトウェア を提供し、プロダクトチームが自社ソフトウェア内でのユーザーインタラクションを監視・分析できるようにします。機能の使用状況、ユーザーフロー、エンゲージメントパターンを追跡することで、チームはユーザーが得意とするエリアや困難に直面するエリアを特定できます。これらのインサイトにより、データ主導の意思決定が可能になり、チームが実際のユーザーのニーズに基づいて機能開発の優先順位を設定するのに役立ちます。
Pendoは、プロダクトチームがリスクを示す行動（例：フィーチャーの定着化が低い、非アクティブユーザーなど）を特定するのを支援します.これらのパターンを可視化することで、チームはリスクのあるコホートを対象に、アプリ内ガイダンス、教育、アンケートを通じて再度関与を促すことができます。この積極的なアプローチは顧客関係を強化し、ユーザー定着率の向上を促進します。
With Pendo, teams can track the metrics that matter most to product success: feature adoption, active usage, user retention, time-to-value, and customer sentiment (NPS, CSAT). By tying these KPIs to initiatives, product managers can clearly demonstrate how product decisions influence business outcomes.
Pendo offers in-app guidance and messaging tools that allow product teams to communicate directly with users within their software. In-app guides are particularly useful for onboarding new users, announcing product updates, or providing contextual assistance. By delivering timely and relevant messages, teams can improve user engagement and reduce reliance on external communication channels.
Pendo provides a centralized feedback management system that enables users to submit their thoughts and feature requests while using the product. With AI-powered feedback analysis, Pendo helps product teams identify trends, categorize requests, and prioritize features more efficiently. By combining qualitative insights with quantitative usage data, teams gain a deeper understanding of user sentiment and can make more informed product decisions.
Yes, Pendo’s platform supports the creation of data-driven roadmaps that align product development with overarching business goals. By integrating user insights and feedback into the planning process, product teams can ensure that their initiatives contribute to customer satisfaction and business growth.
Yes. Pendo integrates with the tools product teams rely on every day, including Jira, Salesforce, Slack, and leading data platforms. These integrations allow product insights, feedback, and engagement data to flow seamlessly into existing workflows, making it easier to prioritize work and demonstrate business impact without switching contexts.
