Technical Support
Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.
Standard Support
Ideal for customers who want convenient, reliable technical assistance within the Pendo platform and a responsive team to help troubleshoot and resolve day-to-day issues as they arise.
Features:
✓ Access to Pendo’s Support Bot for guided assistance and self-service resources ✓ Ticket submission to Pendo’s Technical Support team (In-App and Web) ✓ Standard Target Response SLAs
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Premium Support
Ideal for customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.
Features:
✓ Named Technical Success Engineer ✓ Live Chat & Priority Phone Support ✓ Top Tier Response SLAS
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Technical support
Customize the level of support your organization needs
All technical support services are provided remotely Monday – Friday, excluding U.S. bank holidays.
Customer Success
An option to purchase for additional support resources and communication channels. Self Service ✓ Pendo help center ✓ Pendo community and Slack ✓ Customer ticketing support portal Communication Channels ✓ Online case submission via support portal ✓ Live chat ✓ Business hour scheduled video conferencing support Technical Support Resources ✓ Shared technical support ✓ Named technical support engineer ✓ Prioritized responses to identified issues
