PENDO FOR PRODUCT
High-stakes product decisions deserve more than intuition.
Get data-backed insights that help your team derisk roadmaps and scale adoption—with no extra dev work
Collect feedback at scale and move quickly with AI-powered analysis to align development with customers’ needs.
Use product analytics and replay data to spot friction, then take action with no-code in-app messaging.
Leverage targeted in-app guides to increase product adoption, boost user engagement, and grow revenue.
Increase Revenue
Understand user behavior to find new revenue opportunities
LastPass used Pendo Guides to encourage users to upgrade their plan, driving $500K in new bookings.
Cut costs
Monitor usage and deliver real-time
support to lower costs
Combine usage, feedback, and NPS data to understand which products and features correlate with growth and retention so you can better prioritize R&D resources.
Reduce risk
Put customers at the center to derisk
product decisions
Lower the risk associated with roadmap bets by using quantitative and qualitative data to validate ideas before development and align decisions with user needs.
Global Payments uses Pendo data to answer questions about users, validate hypotheses, and make smarter decisions.
“Pendo saved us on resources, saved us on money, and added a sense of uniformity to our applications.”
– Kyle Strickland, SVP of Product at NBCUniversal
Frequently asked questions
Pendo provides robust product analytics software that allow product teams to monitor and analyze user interactions within their software. By tracking feature usage, user flows, and engagement patterns, teams can identify areas where users excel or encounter difficulties. These insights enable data-driven decision making and help teams prioritize feature development based on actual user needs.
Pendo helps product teams identify behaviors that signal risk, such as low feature adoption or inactive users. By surfacing these patterns, teams can target at-risk cohorts with in-app guidance, education, or surveys to re-engage them. This proactive approach strengthens customer relationships and drives higher user retention.
With Pendo, teams can track the metrics that matter most to product success: feature adoption, active usage, user retention, time-to-value, and customer sentiment (NPS, CSAT). By tying these KPIs to initiatives, product managers can clearly demonstrate how product decisions influence business outcomes.
Pendo offers in-app guidance and messaging tools that allow product teams to communicate directly with users within their software. In-app guides are particularly useful for onboarding new users, announcing product updates, or providing contextual assistance. By delivering timely and relevant messages, teams can improve user engagement and reduce reliance on external communication channels.
Pendo provides a centralized feedback management system that enables users to submit their thoughts and feature requests while using the product. With AI-powered feedback analysis, Pendo helps product teams identify trends, categorize requests, and prioritize features more efficiently. By combining qualitative insights with quantitative usage data, teams gain a deeper understanding of user sentiment and can make more informed product decisions.
Yes, Pendo’s platform supports the creation of data-driven roadmaps that align product development with overarching business goals. By integrating user insights and feedback into the planning process, product teams can ensure that their initiatives contribute to customer satisfaction and business growth.
Yes. Pendo integrates with the tools product teams rely on every day, including Jira, Salesforce, Slack, and leading data platforms. These integrations allow product insights, feedback, and engagement data to flow seamlessly into existing workflows, making it easier to prioritize work and demonstrate business impact without switching contexts.
PENDO POUR LES PRODUITS
Obtenez tous les outils nécessaires pour stimuler la croissance de votre entreprise grâce à votre produit.
Collectez le retour des utilisateurs à grande échelle et agissez rapidement grâce à des outils d'analyse optimisés par l'IA pour axer le développement des produits sur les besoins des clients.
Utilisez l'analyse produit et les données des déroulés des sessions pour repérer les problèmes, puis réagissez avec des messages in-app no-code.
Tirez parti de guides in-app ciblés pour accroître l'adoption des produits, stimuler l'engagement des utilisateurs et augmenter les revenus.
Augmentation des revenus
Analysez le comportement des utilisateurs pour trouver de nouvelles opportunités de revenus
LastPass a utilisé les guides Pendo pour encourager ses utilisateurs à passer à un forfait supérieur, ce qui a permis de générer 500 000 dollars de nouvelles réservations.
Réduisez les coûts
Surveillez l'utilisation et fournissez un support en temps réel pour réduire les coûts
Combinez les données d'utilisation, le retour des clients et le score NPS pour identifier les produits et fonctionnalités qui favorisent la croissance et la fidélisation client de manière à mieux hiérarchiser les ressources en R&D.
Réduction des risques
Mettez les clients au centre pour réduire les risques décisions produit
Réduisez le risque associé aux projections de feuille de route en utilisant des données quantitatives et qualitatives pour valider les idées avant le développement des produits et aligner les décisions sur les besoins des utilisateurs.
Global Payments utilise les données Pendo pour répondre à des questions sur les utilisateurs, valider des hypothèses et prendre des décisions plus éclairées.
« Pendo nous a fait économiser des ressources, de l'argent, et a apporté une certaine uniformité à nos applications. »
– Kyle Strickland, vice-président senior des produits chez NBCUniversal
Foire aux questions
Pendo fournit un logiciel d'analyse de produits robuste qui permet aux équipes produit de surveiller et d'analyser les interactions des utilisateurs au sein de leur logiciel. En suivant l'utilisation des fonctionnalités, les flux d'utilisateurs et les tendances d'engagement, les équipes peuvent identifier les points où les utilisateurs excellent ou rencontrent des difficultés. Ces informations permettent ensuite de prendre des décisions basées sur des données et les aident à hiérarchiser le développement des fonctionnalités en fonction des besoins des utilisateurs.
Pendo aide les équipes produit à identifier les comportements qui signalent un risque, tels qu'une faible adoption de fonctionnalités ou des utilisateurs inactifs. En mettant en évidence ces tendances, les équipes peuvent cibler les cohortes à risque avec des conseils, de l'éducation ou des enquêtes intégrés à l'application afin de les réengager. Cette approche proactive renforce les relations avec les clients et favorise une plus grande fidélisation des utilisateurs.
With Pendo, teams can track the metrics that matter most to product success: feature adoption, active usage, user retention, time-to-value, and customer sentiment (NPS, CSAT). By tying these KPIs to initiatives, product managers can clearly demonstrate how product decisions influence business outcomes.
Pendo offers in-app guidance and messaging tools that allow product teams to communicate directly with users within their software. In-app guides are particularly useful for onboarding new users, announcing product updates, or providing contextual assistance. By delivering timely and relevant messages, teams can improve user engagement and reduce reliance on external communication channels.
Pendo provides a centralized feedback management system that enables users to submit their thoughts and feature requests while using the product. With AI-powered feedback analysis, Pendo helps product teams identify trends, categorize requests, and prioritize features more efficiently. By combining qualitative insights with quantitative usage data, teams gain a deeper understanding of user sentiment and can make more informed product decisions.
Yes, Pendo’s platform supports the creation of data-driven roadmaps that align product development with overarching business goals. By integrating user insights and feedback into the planning process, product teams can ensure that their initiatives contribute to customer satisfaction and business growth.
Yes. Pendo integrates with the tools product teams rely on every day, including Jira, Salesforce, Slack, and leading data platforms. These integrations allow product insights, feedback, and engagement data to flow seamlessly into existing workflows, making it easier to prioritize work and demonstrate business impact without switching contexts.
