A TEI Study: Driving Employee Productivity and ROI with Pendo, featuring Forrester

Enterprises are drowning in underutilized software, inefficient onboarding and training of new tools, and endless IT support tickets. The result? Millions in wasted software investments, employees struggling to adopt critical systems, and slower execution on strategic initiatives. Pendo changes the game. To put real numbers behind its impact, we commissioned Forrester Consulting to conduct a 2025 Total Economic Impact™ (TEI) study.

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• 396% ROI and $3.0M in net present value over three years, with a payback period of under six months
• $1.2M in product team efficiencies, accelerating feature adoption and development
• 50% increase in app adoption and onboarding, unlocking $1.11M in savings
• 94,500 productive hours recovered through smarter workflows
• 80% fewer support tickets, cutting IT costs by $234K

Join Pendo CEO Todd Olson and a guest speaker from Forrester as they unveil the TEI findings for the first time, sharing real-world insights on how enterprises can use Pendo to improve efficiency and compliance, cut costs, and enhance the employee experience.

Study results are for a composite organization representative of interviewed customers.