Pendo Presents

Hard Calls

Real leaders | Real decisions | Real outcomes

How a luxury resort

group adopted product thinking to transform

guest experiences

Episode 13

29 minutes

Most product leaders build software. Anuar Chapur, Chief Product and Technology Officer at The Palace Company, builds memorable experiences for guests staying at his family’s luxury resorts.


In this episode of Hard Calls, hosted by Trisha Price, Anuar shares how he applies product thinking to in-person guest experiences.

Listen to the full episode here

Episode 1 live on July 29

About the PODCAST

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers.


The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it.


Join Trisha each episode to hear personal stories about making the wrong decisions and the lessons learned to get to the right ones.


Introducing your host
Trisha Price

Trisha is an energetic technology leader in product management and SaaS who has led sales, R&D, and product teams at Pendo, nCino, Primatics Financial, and Fannie Mae. She is currently the Field CPO at Pendo and serves on the board of directors for Docebo and Lendio. Trisha lives in Wrightsville Beach, NC, where she enjoys spending time on the water, playing pickleball with her husband and friends, and watching her boys enjoy their favorite activities.


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