Pendo Listen
Build what matters. Skip what doesn’t.
Scale your voice-of-customer programs with Pendo’s Feedback Agent
Watch this 2-minute demo to see Pendo Listen in action.
Feedback is a goldmine—unless it’s scattered, siloed, and stripped of context. Pendo Listen brings it all together, helping you collect, analyze, and act on user insights at scale.
Listen better
Collect and centralize feedback across your entire ecosystem.
Skip triage and jump straight into asking questions with your feedback agent.
Enrich feedback with user intelligence and prioritize ideas based on impact.
Centralize feedback
Capture high-impact insights
Pull in call transcripts, support tickets, survey responses, and more, so no voice goes unheard.
Automate your triage
Let Pendo AI organize raw feedback so you can jump straight to insights without drowning in feedback: is it a feature request, bug report, or complaint?
Scale smarter
Ingest feedback at a scale you could never manage manually—Gong calls, Zendesk tickets, NPS comments, and more—so you can trust your roadmap truly reflects the voice of the customer.
Prioritize based on impact
Skip the data dive
Ask in natural language and watch Pendo AI reveal themes and trends in seconds.
Context at a glance
See the ROI behind every idea: account ARR, churn risk, and in-product behavior, so you know which requests really move the needle.
Co-create with customers
Share where you’re heading via an Ideas Portal or in-app experiments to validate and refine before you build.
Close the loop
Turn insight into tickets
Spin up a fully briefed Jira issue with just a few clicks, complete with all the feedback context engineers need.
Build aligned roadmaps
Automatically surface top-priority requests into your roadmap to keep stakeholders in sync.
Keep users in the know
Trigger email and in-app alerts as ideas progress—so contributors see their impact and stay engaged.
“[Before Pendo Listen] it could take weeks to gather feedback from various tools and departments. Now, everything is right there—it’s accessible and more robust than what we had before.”
– Jonny Lim, Design Researcher at LawVu
Want to see Pendo Listen in action?
Schedule a custom demo of Pendo Listen and have an expert show you how Pendo works.
Not ready to talk to sales? Explore Pendo Listen on your own with a short interactive demo.
Explore Pendo Listen
Pendo Listen FAQs
Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.
Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.
Pendo Listen integrates with your every day tools where a lot of your feedback data lives, so you can centralize it all in one place:
- Collaboration tools like Teams, Zoom or Gong
- Support tools like Zendesk
- CRM like Salesforce
It also integrates with Jira to streamline collaboration with engineering teams.
1. Capture and organize feedback:
2. Understand user needs with AI-powered analysis:
3. Validate ideas before you build:
4. Craft a clear product roadmap:
