Agent Analytics
Measure and scale AI agent impact
AI agents are redefining software experiences. Agent Analytics shows how they’re used and what outcomes they drive. So you can accelerate adoption and maximize your investment.
From AI experiments to impact that scales
Understand user intent by seeing what users actually ask agents, grouping by use case and segment
Connect interactions to outcomes by linking AI prompts to user sentiment and outcomes like retention, conversion, or churn
Prove and improve value by uncovering prompts that drive value, eliminate frustrations, and accelerate AI adoption
Understand AI agent intent
See what users ask agents, grouped by use case and user type.
Map prompts to outcomes
Link AI prompts to user sentiment and outcomes like retention, conversion, or churn.
Identify and mitigate risks
Spot where agents fail, remove user frustrations, and scale use cases that work.
Pendo Agent Analytics
Accelerate AI adoption
Organizations need visibility into how agents are being used and where they can be improved. Pendo Agent Analytics, the first solution of its kind, gives leaders the clarity they’ve been waiting for. Are users actually engaging with my agents? Which prompts drive the most usage? Is this investment paying off? Agent Analytics answers all these questions, and more.
See which prompts lead to success—like task completion or ticket deflection—and fix those that don’t.
Surface winning prompts, fix broken flows, and guide users toward successful agent adoption.
Want to take Agent Analytics on a test drive?
Why we built it
Meet Kruti: Product lead for Agent Analytics
Get a peek into Pendo Agent Analytics and see what’s possible with the people behind the product.
Watch the video
Only the highest standards when it comes to protecting your data
Pendo adheres to key industry best practices and regulatory schemes to protect the security and privacy of our customers’ data: SOC2, GDPR, HIPAA, and Privacy Shield. Pendo helps enterprise organizations safeguard their customer and employee data.
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"Agent Analytics opens up an entirely new level of insight into customer needs. What they're struggling with, what they're asking about, without having to ask them directly. This is the holy grail of voice of customer."
– Christopher Penney, Product
Schedule a custom agent analytics demo and have an expert show you how Pendo works.
Explore Agent Analytics
Frequently asked questions
Agent Analytics measures how users engage with conversational AI agents. It shows what they ask, what happens next, and how those interactions impact business outcomes.
Getting started is simple. You can capture user prompts with no code by tagging the input box in your UI using Pendo’s Visual Design Studio. If you want to capture user inputs and AI outputs, developers just add a few lines of code.
Understand user intent, connect prompts to downstream outcomes, monitor compliance, benchmark workflows, and prove ROI of your AI agents.
Most agent tools stop at usage counts. Pendo links prompts to sentiment, task completion, adoption, and business impact, which is true proof of value.
Yes! Agent Analytics includes governance controls to protect sensitive inputs, enforce policies, and meet compliance standards at scale.
Yes. Agent Analytics links user prompts and AI outputs to downstream metrics like task completion, cost savings, revenue impact, and customer retention. This makes it possible to prove the business value of your AI agents, not just measure usage counts.
