The end of the CS Platform era

Static health scores are dead. In this session, Jenna McLaughlin (Sr. Director of CX at Pendo) and Jay Nathan (CEO of Balboa) break down why traditional customer success platforms are falling short, and what comes next.

You'll learn:

• Why proactive CS isn't enough anymore and what "predictive" really means

• How signal-based models replace manual account reviews

• What an early warning system looks like in practice

• Real customer stories from Emburse and others using Pendo Predict

• How to make the business case for predictive CS to your leadership

Whether you're a CS leader, CX professional, or revenue leader trying to protect and grow your book of business, this session will challenge how you think about retention, expansion, and the role of AI in customer success.

Learn more about Pendo Predict