PENDO FOR PRODUCT
High-stakes product decisions deserve more than intuition.
Get data-backed insights that help your team derisk roadmaps and scale adoption—with no extra dev work
Collect feedback at scale and move quickly with AI-powered analysis to align development with customers’ needs.
Use product analytics and replay data to spot friction, then take action with no-code in-app messaging.
Leverage targeted in-app guides to increase product adoption, boost user engagement, and grow revenue.
Increase Revenue
Understand user behavior to find new revenue opportunities
LastPass used Pendo Guides to encourage users to upgrade their plan, driving $500K in new bookings.
Cut costs
Monitor usage and deliver real-time
support to lower costs
Combine usage, feedback, and NPS data to understand which products and features correlate with growth and retention so you can better prioritize R&D resources.
Reduce risk
Put customers at the center to derisk
product decisions
Lower the risk associated with roadmap bets by using quantitative and qualitative data to validate ideas before development and align decisions with user needs.
Global Payments uses Pendo data to answer questions about users, validate hypotheses, and make smarter decisions.
“Pendo saved us on resources, saved us on money, and added a sense of uniformity to our applications.”
– Kyle Strickland, SVP of Product at NBCUniversal
Frequently asked questions
Pendo provides robust product analytics software that allow product teams to monitor and analyze user interactions within their software. By tracking feature usage, user flows, and engagement patterns, teams can identify areas where users excel or encounter difficulties. These insights enable data-driven decision making and help teams prioritize feature development based on actual user needs.
Pendo helps product teams identify behaviors that signal risk, such as low feature adoption or inactive users. By surfacing these patterns, teams can target at-risk cohorts with in-app guidance, education, or surveys to re-engage them. This proactive approach strengthens customer relationships and drives higher user retention.
With Pendo, teams can track the metrics that matter most to product success: feature adoption, active usage, user retention, time-to-value, and customer sentiment (NPS, CSAT). By tying these KPIs to initiatives, product managers can clearly demonstrate how product decisions influence business outcomes.
Pendo offers in-app guidance and messaging tools that allow product teams to communicate directly with users within their software. In-app guides are particularly useful for onboarding new users, announcing product updates, or providing contextual assistance. By delivering timely and relevant messages, teams can improve user engagement and reduce reliance on external communication channels.
Pendo provides a centralized feedback management system that enables users to submit their thoughts and feature requests while using the product. With AI-powered feedback analysis, Pendo helps product teams identify trends, categorize requests, and prioritize features more efficiently. By combining qualitative insights with quantitative usage data, teams gain a deeper understanding of user sentiment and can make more informed product decisions.
Yes, Pendo’s platform supports the creation of data-driven roadmaps that align product development with overarching business goals. By integrating user insights and feedback into the planning process, product teams can ensure that their initiatives contribute to customer satisfaction and business growth.
Yes. Pendo integrates with the tools product teams rely on every day, including Jira, Salesforce, Slack, and leading data platforms. These integrations allow product insights, feedback, and engagement data to flow seamlessly into existing workflows, making it easier to prioritize work and demonstrate business impact without switching contexts.
PENDO PARA PRODUCTO
Consigue todas las herramientas que necesitas para impulsar el crecimiento de tu negocio desde tu producto.
Recopila comentarios a gran escala y actúa rápidamente con análisis impulsados por IA para alinear el desarrollo con las necesidades de los clientes.
Utiliza análisis de productos y datos de reproducción para detectar fricción y luego actúa con mensajes dentro de la aplicación sin necesidad de código.
Aprovecha las guías específicas dentro de la aplicación para aumentar la adopción del producto, impulsar la participación de los usuarios y aumentar los ingresos.
Aumenta los ingresos
Comprende el comportamiento de los usuarios para encontrar nuevas oportunidades de ingresos
LastPass utilizó Pendo Guides para animar a los usuarios a actualizar su plan, lo que generó $500K en nuevas reservas.
Reduce costes
Supervisa el uso y ofrece soporte en tiempo real. Para reducir los costos.
Combina datos de uso, comentarios y NPS para entender qué productos y funciones se correlacionan con el crecimiento y la retención, para que puedas priorizar mejor los recursos de I+D.
Reduce el riesgo
Pon a los clientes en el centro para reducir el riesgo. Decisiones de producto
Reduce el riesgo asociado con las apuestas en la hoja de ruta utilizando datos cuantitativos y cualitativos para validar ideas antes del desarrollo y alinear las decisiones con las necesidades de los usuarios.
Global Payments utiliza los datos de Pendo para responder preguntas sobre los usuarios, validar hipótesis y tomar decisiones más inteligentes.
«Pendo nos ahorró recursos y dinero, además de aportar uniformidad a nuestras aplicaciones.»
– Kyle Strickland, vicepresidente sénior de Producto de NBCUniversal
Preguntas frecuentes
Pendo ofrece un sólido software de análisis de productos que permite a los equipos de producto supervisar y analizar las interacciones de los usuarios dentro de su software. Al realizar un seguimiento del uso de las funciones, los flujos de usuarios y los patrones de interacción, los equipos pueden identificar las áreas en las que los usuarios destacan o encuentran dificultades. Esta información permite tomar decisiones basadas en datos y ayuda a los equipos a priorizar el desarrollo de funciones en función de las necesidades reales de los usuarios.
Pendo ayuda a los equipos de producto a identificar comportamientos que indican riesgo, como una baja adopción de funciones o usuarios inactivos. Al detectar estos patrones, los equipos pueden dirigirse a los grupos en riesgo con orientación, formación o encuestas dentro de la aplicación para volver a captar su interés. Este enfoque proactivo fortalece las relaciones con los clientes y fomenta una mayor retención de usuarios.
With Pendo, teams can track the metrics that matter most to product success: feature adoption, active usage, user retention, time-to-value, and customer sentiment (NPS, CSAT). By tying these KPIs to initiatives, product managers can clearly demonstrate how product decisions influence business outcomes.
Pendo offers in-app guidance and messaging tools that allow product teams to communicate directly with users within their software. In-app guides are particularly useful for onboarding new users, announcing product updates, or providing contextual assistance. By delivering timely and relevant messages, teams can improve user engagement and reduce reliance on external communication channels.
Pendo provides a centralized feedback management system that enables users to submit their thoughts and feature requests while using the product. With AI-powered feedback analysis, Pendo helps product teams identify trends, categorize requests, and prioritize features more efficiently. By combining qualitative insights with quantitative usage data, teams gain a deeper understanding of user sentiment and can make more informed product decisions.
Yes, Pendo’s platform supports the creation of data-driven roadmaps that align product development with overarching business goals. By integrating user insights and feedback into the planning process, product teams can ensure that their initiatives contribute to customer satisfaction and business growth.
Yes. Pendo integrates with the tools product teams rely on every day, including Jira, Salesforce, Slack, and leading data platforms. These integrations allow product insights, feedback, and engagement data to flow seamlessly into existing workflows, making it easier to prioritize work and demonstrate business impact without switching contexts.
