Sentiment Surveys

Measure and increase customer happiness

See how your product helps or hurts satisfaction with targeted NPS, product-market fit, and CSAT surveys.

app.pendo.io/nps

Promoter score

↑ 18 pts · last 90 days

Detractor themes

↓ 7 surfaced · no manual sorting

Response analysis time

↓ 80% with AI theme detection

Capabilities

Increase loyalty and grow your business

Spot and improve sentiment shifts

NPS, CSAT, product-market fit, and other sentiment metrics. In-app or via email.

Combine analytics with NPS

Identify user behaviors and areas of your product that are impacting your sentiment and NPS.

AI-generated qualitative insights

Extract, sort, and synthesize insights from your qualitative customer feedback.

Understand usage volume

Plot NPS against product usage—across the entire product, or individual pages or features.

Analyze sentiment by user segment

Filter responses by role, company size, plan level, or any other demographic metadata. Then, close the loop with targeted in-app messaging.

GET STARTED

No pressure. Just answers.

Schedule a demo and have an expert show you how how Pendo provides the best NPS, product-market fit (PMF) and CSAT survey tool and platform.

Get a demo

“Wehaveanin-appNPSsurveythatwerunwithPendo.During[an]incidentwesawatwenty-percentjumpinourNPSscores,andIcanonlythinkthatitwasinpartduetohavingthosenotificationsintheproduct”

Jennifer Sand

VP of Product Management, Cisco

“We have an in-app NPS survey that we run with Pendo. During [an] incident we saw a twenty-percent jump in our NPS scores, and I can only think that it was in part due to having those notifications in the product”

“We're identifying our champions and getting them to assist us in getting more buyers through the door. We were operationally blind. Now we have 20/20 vision and a 360-degree view.”

“We analyzed the behavior of users based on their NPS response. People that went through the onboarding process more quickly were clearly happier. This caused us to double down on accelerating that process for customers.”

“The data came in and we had over 2200 [NPS survey] responses (a 1300% increase). That far exceeded our expectations. And because we sent it via Pendo instead of through an online survey tool, we were able to collect so many different data points ”

INTERACTIVE TOUR

See Pendo Sentiment in action.

Poke around the product in this interactive demo. Nobody's going to follow up with a sales call.

INTERACTIVE TOUR

Best experienced on a larger screen

Open this page on your desktop or tablet to explore the interactive product tour.

No pressure. Just answers.

Schedule a demo and have an expert show you how how Pendo provides the best NPS, product-market fit (PMF) and CSAT survey tool and platform.

Get a demo

THE PENDO PLATFORM

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Product Analytics

Gain powerful product data and insights into how users move through your web and mobile applications. Track every feature interaction, session, and workflow to understand what drives retention—no manual event tagging needed.

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