Pendo Sentiment

Measure and increase customer happiness

See how your product helps or hurts satisfaction with targeted NPS, product-market fit, and CSAT surveys.

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Salesforce
Verizon Connect
United Airlines
Labcorp
Wiley
Okta
American Cancer Society
Marketo
Cisco
OpenTable
Zendesk
Salesforce
Verizon Connect
United Airlines
Labcorp
Wiley
Okta
American Cancer Society
Marketo
Cisco
OpenTable
Zendesk

Increase loyalty and grow your business

Use Net Promoter Score in Pendo to continually gather NPS in-app and measure customer satisfaction over time

Spot and improve sentiment shifts

Launch targeted microsurveys to measure NPS, CSAT, product-market fit, and other sentiment metrics. In-app or via email.

Use NPS in Pendo to identify user behaviors and areas of your product that are impacting your NPS

Combine analytics with NPS

Identify user behaviors and areas of your product that are impacting your sentiment and NPS.

Pendo AI NPS Insights

AI-generated qualitative insights

Extract, sort, and synthesize insights from your qualitative customer feedback.

Use Pendo to plot NPS against product usage data

Understand usage volume

Plot NPS against product usage—across the entire product, or individual pages or features.

Use Pendo to filter NPS responses by role, company size, plan level, or any other demographic metadata

Analyze sentiment by user segment

Filter responses by role, company size, plan level, or any other demographic metadata. Then, close the loop with targeted in-app messaging.

We have an in-app NPS survey that we run with Pendo. During [an] incident we saw a twenty-percent jump in our NPS scores, and I can only think that it was in part due to having those notifications in the product.

– Jennifer Sand, VP of Product Management

Want to see how our in-app NPS tool works for yourself?

Schedule a demo and have an expert show you how how Pendo provides the best NPS tool and platform.

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Not ready to talk to sales? Explore the NPS tool on your own with a self-guided tour.

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