Effective Date: 4/6/2018
This cookies policy (the “Cookies Policy”) describes the different types of cookies and similar technologies that Pendo.io, Inc. (“Pendo,” “we,” “us,” “our”) may be apply on our Websites and Service, such as www.pendo.io and services such as app.pendo.io of Pendo.io, Inc. (“Pendo”). Any capitalized terms used, but not defined have the meaning given to them in the Pendo Terms of Service (www.pendo.io/terms-of-service).
We may change this Cookies Policy at any time. The “Effective Date” at the top of this page indicates when this Cookies Policy was last revised. Any changes in this Cookies Policy will become effective when publish the revised Cookies Policy on the Website.
If you have any further queries, please contact us by email at [email protected], or write to us at the following address: 150 Fayetteville St., 14th floor, Raleigh NC 27601 ATTN: Corporate Counsel.
What is a Cookie?
Cookies are a standard feature of websites and web applications that allow us to store small amounts of data on your computer about your visit to the Website or Service. Cookies help us to learn which areas of the site or application are useful and which areas need improvement.
You can choose whether to accept cookies by changing the settings on your browser. However, if you disable this function, your experience on the Website or Service may be diminished and some features may not work as intended.
What Cookies Does Pendo Use?
Below we list examples of the different types of cookies that may be used on the Site. To the extent any Personal Data, as defined in the Privacy Policy, is collected through cookies, our Privacy Policy (https://www.pendo.io/privacypolicy/) applies and compliments this Cookies Policy.
The Pendo Website and Service use both 1st party cookies (which are set by the Pendo Service) and 3rd party cookies (which are set by a server located outside the domain of the Pendo Website or Services).
| Cookie | Description of Purpose | When do Cookies Expire? | 1st or 3rd Party |
|---|---|---|---|
| Pendo | Pendo Services use browser cookies to temporarily store visitor information which is used to ensure correct delivery of information and other operations of the Pendo Services | Expires after 6 months | 1st-party |
| Quantcast | Analyzes audience to to improve Website design and content | Expires after 13 months | 3rd-party: https://www.quantcast.com/privacy/ |
| Google Analytics | Website traffic tracking | Expires after 24 months | 3rd-party: http://www.google.com/policies/privacy/ |
| Adroll | Analyzes audience to improve Website design and content | Expires after 5 years | 3rd-party: http://www.adroll.com/about/privacy |
| Optimizely | Analyzes audience to improve Website design and content | Expires after 10 years | 3rd-party: https://www.optimizely.com/privacy |
| WordPress | Stores user preferences for some areas of the Pendo Website such as blog.pendo.io | Expires after 10 years | 3rd-party: https://wordpress.org/about/privacy/ |
| Marketo | Analyzes browsing activity across the Pendo Website to establish user profile | Expires after 24 months | 3rd-party: https://documents.marketo.com/legal/privacy/ |
| Drift | User identification for chat functionality on the Pendo website | Expires after 24 months | 3rd-party: https://www.drift.com/privacy-policy/ |
How Do I Manage Cookies?
You may refuse or accept cookies from the Pendo Website or Service at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, some features of the Pendo Website or Service may not operate as intended.
You can also adjust your cookie preferences so that your browser notifies you when cookies are sent to it or you can refuse cookies altogether. The “Help” function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.