Listen
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Feedback
Know what customers need
Capture and analyze customer feedback at scale.
Deliver what customers really want
Centralize feedback
Easily capture user feedback directly in-app, and beyond.
Insights in minutes, not hours
Turn large sets of qualitative data into actionable insights with AI and automation.
Tailored for you
Focus on the feedback you care about, from your product area to customer segments
Understand the voice of your customers with contextualized input across your product.
Understand the voice of your customers with contextualized input across your product.
Integrate with tools like Salesforce and Zendesk to centralize feedback that’s captured outside of Pendo.
Use Pendo AI to sort and synthesize insights from your qualitative customer feedback—at scale.
Filter out noise and only see the feedback you care about using segments, product areas, and more.
Create and share temporary fixes with relevant users while you’re acting on feedback.
"I love that members are asked: ‘Here are 50 great ideas, which ones mean the most to you?’ It communicates the idea that we can't do everything, but they can help us decide what they want most."
– Elisabeth Hunt, Member Support and Training Director
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Frequently asked questions
Feedback is a component of Pendo Listen. Feedback helps you collects feedback from various sources. This can include in-app feedback collection, .CSV files, customer support tickets, and more. Pendo Listen utilizes AI to automatically categorize and prioritize feedback themes, saving human effort. This allows product teams to discover trends, identify recurring issues, and feature requests efficiently.
Yes, Listen, including Feedback, is tightly integrated with the entire Pendo One platform including: Pendo analytics, in-app guides, and session replay.
Yes. You can collect feedback in your app and beyond. In app collection is done using a low/no code approach, providing non-technical teams a way to easily capture in-app feedback.
Pendo Listen
FeedbackKnow what your users want
ValidateTest your product assumptions
RoadmapsAlign your product’s stakeholders
