How business operations teams can boost efficiency in their companies

Published Nov 14, 2022

With inflation remaining stubbornly high, labor markets staying tight, and the economic forecast showing no signs of improvement, businesses are doubling down on boosting productivity. The ability to do more with less will make or break companies in the future, and the most-forward thinking organizations know that also applies to the software their employees use at work and the processes they engage in every day.

When it comes to driving productivity, it’s important for companies to have the right mindset. Being more productive isn’t a question of individual people, but rather the systems and processes designed to support them. This is why business operations teams’ role in optimizing work is crucial. And it’s why these teams are leveraging the power of a digital adoption solution like Pendo to make work better and more efficient. 

To be more productive, optimize your processes for all

Most business-critical processes span multiple applications, and they’re undertaken by employees coming from different backgrounds with varying wants, needs, and pain points. The best way to optimize work and processes for such a diverse group is with a digital adoption solution. 

Leveraging the powerful analytics these solutions provide gives teams actionable insights into how employees are engaging with software and processes. Armed with these insights, business ops teams can develop operational metrics, best practices, and performance goals related to these key processes, workflows, and other services. A digital adoption solution also helps hone efficiency within the portfolio itself, with analytics identifying apps that are underused, cumbersome, or ripe for improvements or retirement. 

Say goodbye to traditional process support models

Employees work more efficiently when they’re aware of precisely what key processes entail—and what may have changed recently. For this reason, giving them the right guidance and support, at the right time, is essential.

In the traditional organizational model, release management and process and product updates have tended toward the chaotic. Organizations typically send out release notes via email or an internal messaging system. Most employees ignore them, and the notes are quickly forgotten or impossible to access after the fact. By the time an employee actually finds themselves needing to use the new software program or feature or undertake the new process, they have no idea where to go or what to do—so the IT service desk becomes bombarded with support ticket requests that eat up precious time and resources. 

Support new processes and products with personalized in-app guidance

It doesn’t have to be this way, and the most forward-thinking business ops teams make sure that it isn’t. Rather than put themselves and their IT colleagues in a position of being flooded by support ticket requests, these teams work with application and process managers to proactively put release notes and related support in the place where it makes the most sense: the app itself. Using a digital adoption solution, ops teams can deploy in-app guidance they can personalize and target based on metadata (an employee’s role, tenure, geographic location, etc.) or behavior (whether it’s their first time using an app or engaging in a process).  

They can also create an always-on Resource Center employees can consult whenever they feel the need to. This Resource Center serves as a single source of truth for all things related to the app, letting employees get back to doing the work that matters and freeing up IT service desks to work on more strategic, valuable issues.

The economic headwinds may be formidable, but that doesn’t mean organizations can’t build the future they want. With a solution like Pendo, a better, more efficient tomorrow is within reach. 

Interested in learning more about how Pendo drives workplace efficiency? Schedule a custom demo today.