WHY PENDO?
So much goes into making software users love. Pricey, disparate point solutions don’t cut it. That’s why we built the Pendo platform. Get all the data from all your software in one pane of glass and build holistic, end-to-end experiences users will love.
Fix the software experience
Bad software experiences waste money, drive users away, and hurt your business. Great ones do the opposite. Pendo works to make your software more effective in every way.
396%
ROI
50%
Faster App Adoption
80%
Reduction in
Support Tickets
The only comprehensive Software Experience Management (SXM) platform
Web
Native Mobile
Web
Agentic Applications
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All it takes is adding a simple browser extension on the software you buy or a snippet of code on the software you build.
Add in-app guidance to support your users, modify content with no code, and plan a roadmap that drives wins for your users and your business alike.
Pendo
Leverage a suite of intelligent tools and features to make your software better, faster. Power your own AI products with the platform’s deep AI-ready user data.
Ensure you’re making product decisions that drive customer and business value without sacrificing innovation.
Each product within Pendo’s SXM platform works in concert with the others to make software better. Listen to users by capturing behavior and feedback. Learn from them by analyzing data to uncover insights and trends. From there, launch an experience they’ll love, driving adoption and retention.
AnalyticsLearn everything about your users so you can improve everything about their software experiences.
GuidesGuide users through onboarding and other key workflows with timely, contextual, non-intrusive help.
Session ReplayUnderstand why users do what they do through video playbacks of their actions.
ListenCapture feedback, eliminate manual work, and act on ideas with AI-powered customer intelligence.
OrchestrateCombine in-app guides, email, and data for the communications your users want and the outcomes you need.
Data SyncBring product data to the places where business decisions happen.
RoadmapsAlign internal stakeholders on software priorities and bring data into product planning.
MobileBuild a seamless user journey across mobile and desktop applications.
IntegrationsConnect the power of the Pendo platform with the tools you use every day.
How Pendo powers Okta’s end-to-end analytics and product adoption process
Ready to see Pendo in action?
“Pendo is a key piece of our overall employee experience. As we grow with Pendo, we’re constantly looking at how we can improve our tech ROI and increase sales. The sky’s the limit.”
– Amy Beal, Director of Business Learning, Ferguson
Frequently asked questions
Pendo is a Software Experience Management (SXM) platform that enhances your software without requiring replacement. It provides insights into user behavior within your applications, allowing you to identify where users encounter difficulties. With Pendo, you can create in-app guides to assist users, iterate on your user interface instantly, and achieve these improvements without writing any code.
Pendo offers a comprehensive suite of tools within a single platform, eliminating the need for multiple point solutions. It combines product analytics, in-app guides, user feedback collection, and more, providing a unified approach to understanding and improving user experiences. This integration ensures consistency and efficiency, reducing the complexities associated with managing multiple tools.
Pendo empowers organizations to optimize software experiences, leading to higher revenue, lower costs, and reduced risk. By providing no-code tools, it enables teams to identify issues, optimize workflows, and improve usability without relying on engineering resources. This autonomy allows business users to take control while freeing up engineers to focus on other critical tasks, resulting in a win-win scenario for the entire organization.
Pendo’s platform is designed to benefit various teams across an organization:
Product teams: Gain insights into user behavior, prioritize feature development, and enhance product experiences.
IT teams: Optimize software usage, reduce shadow IT, and enhance employee productivity.
Revenue teams: Understand prospect engagement, improve demos, and identify expansion opportunities. Leverage usage data to drive adoption, reduce churn, and grow revenue.
Customer Success teams: Monitor customer health metrics, proactively address issues, and improve retention.
Marketing teams: Deliver targeted in-app campaigns, drive user engagement, and support product-led growth strategies.
HR teams: Shape workforce strategy through optimized employee software experiences. Spot and fix digital friction points that harm productivity, engagement, and culture.
