Integration

Pendo + Catalyst

Type

Partner-built

What is it?

Get customer product usage data into Catalyst, so your reps have a unified view of mission-critical customer data. By integrating Pendo and Catalyst, your post-sales team can turn Pendo data into actionable customer insights, workflow automations, and rich engagement benchmarks.

Who is it for?

Customer-facing teams who want to advance customer maturity cycles, faster.

Customer-centric leaders who want to achieve a central place to collaborate on Pendo data across all CS team members.

Customer or revenue operations teams who want to save time analyzing customer data across multiple platforms.

Why is it awesome?

Empower post-sale teams to be more proactive and efficient with identifying usage trends, understanding customer behavior, and supporting their adoption in a single place to increase customer lifetime value.

Guaranteed data quality and pipeline resiliency via self-healing pipelines and guaranteed idempotence.

What's possible with Pendo + Catalyst

Save significant time and resources analyzing Pendo data across multiple platforms with Pendo data centralized in a unified customer platform.

Scale customer adoption efforts across all post-sale teams to increase top-level NRR and GRR metrics.

Action real-team usage changes efficiently and proactively by triggering Journey Builder workflows and Catalyst Playbooks.

Clearly and easily demonstrate the ROI of your customer adoption strategy by tracking Pendo usage metrics through Calculated Fields.

Requirements

All Catalyst customers will have access to this integration, but they must have a Pendo Growth Plan or higher tier to achieve the necessary “data out” functionality.

Pendo admin access.