Welcome to the
SaaS + AI Agent Era
Prepare your company for a new world of Agentic Software with Pendo.
You shouldn’t need an army to
make a great software experience
Delivering great software used to be dependent on having a big, specialized team. AI is rewriting those rules, helping smaller teams accomplish more than they ever imagined. Pendo AI is here to help you do the work and improve the Agents you build and deploy.
Pendo Agents
These virtual teammates make sense of your Pendo data, offer a conversational approach, and take actions instinctively.
Agent Analytics
Add Pendo to the agents you build and deploy to understand AI usage and see how Agents influence in-app behavior.
AI-ready Data
Use behavioral insights to contextualize the rest of your business data, plus inform your AI models and Agents.
AGENT ANALYTICS
Measure and optimize your Agents
Whether you’re building or deploying Agents, you need usage insights to see how agents are performing, and how to improve them. Pendo Agent Analytics gives you this data, connected with all of your other usage data.
Understand agent adoption
and user intent
See which agents are gaining traction, what users are trying to achieve, where drop-offs occur, and how usage varies by role and workflow.
Tie agent interactions to
measurable outcomes
Quantify how agents impact conversion, task completion, and churn, so you can prioritize improvements and justify continued AI investments.
Monitor AI safely and
without an engineering lift
Get complete visibility into internal and third-party agents in a central place. Benchmark performance, identify compliance and security risks, and do it all within the SOC 2 and HIPAA-ready Pendo platform your teams already trust.
FORWRD BY PENDO | PREDICTIVE ANALYTICS
AI-powered insights that drive action,
before your customers churn
Use machine learning to identify the users and accounts that matter most—whether they’re at risk of churn, primed for conversion, or ripe for expansion. Turn product usage signals into clear, actionable insights for product, sales, and marketing teams.
Prevent churn before
it happens
Spot early signs of account trouble sooner and trigger proactive interventions automatically.
Unlock growth and
expansion revenue
Discover which customers are ready to grow based on product adoption signals using Pendo’s rich behavioral dataset.
Score and prioritize leads
with AI precision
Find out which prospects are most likely to convert—based on real user behavior, not just firmographics.
PENDO AGENTS
Meet your new virtual teammates
Feedback Agent
Your virtual Product Operations manager organizes and triages feedback in real-time, offers conversational customer insights, and operationalizes your VOC program. (live in Listen)
Analytics Agent
Guides Agent
Pendo is your system of record
for AI, SaaS, and Agents
We built Pendo to be your tech stack’s system of record—giving you the data you need to refine your SaaS experiences, build intelligent LLMs backed by business data, and empower your autonomous, agentic workforce of tomorrow.
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AI-READY DATA
AI-ready data that’s
flexible, secure, and smart
Pendo’s product data is powerful, especially when combined with your business data or in custom AI models. Push Pendo data into the Business Intelligence systems you care about—like Snowflake—and let them transform your decision-making with Pendo Data Sync.
Trust and transparency are foundational to how Pendo builds, deploys, and scales AI. That’s why no customer data is shared, or feeds into any Pendo-specific models. Our AI is SOC-2, Type II compliant.
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Ready to see how Pendo can help your product team?
“Pendo saved us on resources, saved us on money, and added a sense of uniformity to our applications.”
– Kyle Strickland, SVP of Product at NBCUniversal
Frequently asked
questions
Pendo AI leverages both proprietary models built by Pendo’s machine learning team as well as leading large language models to identify trends and generate content based on the data.
Pendo observes key industry best practices and regulatory schemes to protect the security and privacy of our customers’ data: SOC2, GDPR, and HIPAA. Performance, security, and data privacy are first-order considerations and central to every decision we make, and everything we do as a company. That’s why we continue to make substantial investments in these areas to ensure that our solutions never negatively impact the integrity of your data, your users, or your application.
We’re always adding new AI capabilities to Pendo. Join the interest list to receive updates on upcoming releases and invitations to early access programs.
