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Best Practices
Must read
How to deflect support tickets at scale—and cut costs—with Pendo
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5 signs you have a software experience problem
4 ways IT teams leverage Pendo to reduce risk
3 ways Pendo’s product team uses Listen to improve the product experience
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Perspectives
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LexisNexis’s 4 best practices for standardization and governance with Pendo
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The ‘vibe PM’ and the evolution of product management
‘Vibe coding’ and the future of software development
Thomson Reuters’ 5-step framework to measuring the value of analytics
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Profiles
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Pendo puts Pendo to the test, reducing SaaS spend by 30%
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Community spotlight: How a former teacher became a Pendo superuser
Pendo puts Pendo to the test, reducing SaaS spend by 30%
How Pendo’s data science team designed a custom Whole Product Score with Pendo data
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News
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A year of innovation at Pendo: 2024 by the numbers
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Google’s A2A protocol and Pendo: Revolutionizing agent communication
Meet team management: Scaling collaboration for better software development
New Forrester study shows the Total Economic Impact of Pendo—and it’s significant
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NPS
All results
4m read
Mar 27, 2020
Product Management 101: Net Promoter Score (NPS)
4m read
Nov 20, 2019
If you’re going to measure one metric, measure this: Introducing the product engagement score
5m read
Nov 14, 2019
Measuring Learnings and Qualitative Feedback
3m read
Nov 5, 2019
Why measurement can’t live in a vacuum: Introducing product performance benchmarks
3m read
Jul 19, 2019
Five Questions with Fusion Web Clinic
5m read
Jun 21, 2019
Dealing With Detractors: Four Steps for Addressing Negative Feedback
4m read
Jun 3, 2019
Three Tools for Data-Driven Product Management
1m read
Sep 17, 2018
PM Mixtapes: Roadmapping
1m read
Jul 27, 2018
Introducing: PM Mixtapes
5m read
Jul 16, 2018
Net Promoter Score: One Metric to Rule Them All or Just Fuzzy Math?
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